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Customer Relations Associate
2 months ago
Position Overview:
The Client Services Specialist is responsible for managing order requests, including price quotes, confirmations, follow-ups, and purchase orders. This role involves processing all orders, returns, credits, and any changes or cancellations directly from clients or sales personnel.
Key Responsibilities:
- Respond promptly to client inquiries and provide exceptional, courteous service to clients and sales personnel.
- Address questions related to product offerings, pricing, and delivery schedules.
- Provide proof of deliveries upon request and supply product samples as needed.
- Collaborate with the Merchandising team to ensure timely delivery of scheduled shipments and maintain close communication with other departments to facilitate order completion.
- Coordinate with internal departments regarding inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders, and vendor redeliveries.
- Report any errors or significant client concerns to the Office Manager.
- Identify opportunities for upselling client orders, including promotions and closeout items, and engage in suggestive selling.
- Assist Client Relation Managers in client visits as required.
- Maintain accurate client records and assist in managing the assigned sales personnel's unshipped/unbilled report.
- Perform additional duties as assigned.
Client Coordination:
The Client Services Specialist will receive requests from clients and provide information and price quotations to clients and sales personnel. This role is essential in processing sales orders and returns while coordinating with various departments to ensure seamless completion.
Essential Qualifications:
- A minimum of five years of experience in customer service or a comparable combination of formal education and experience in the industrial packaging or related sectors.
- Proficient knowledge of CRM management systems.
- Strong understanding of outbound calling techniques and customer service success metrics.
- Proven ability to communicate effectively, both verbally and in writing.
- A degree from an accredited institution is preferred.
