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Sales Order Management Specialist

2 months ago

Portland, Oregon, United States Curtiss-Wright Full time
Customer Engagement Associate - Order Management

The Customer Engagement Associate plays a vital role in supporting a diverse global clientele alongside dedicated teams within Curtiss-Wright. This position acts as the primary point of contact for designated customers and their authorized purchasing representatives concerning Curtiss-Wright products and services. Reporting directly to the Director of Finance, this role will frequently collaborate with the Principal Financial Analyst in the Finance Group. The position demands a hands-on approach with a solid understanding of sales order management, accounts payable, and accounts receivable, necessitating meticulous attention to detail.

Location: Remote

We Value Our Employees:
  • Generous Paid Time Off
  • 401K with Employer Match and Profit Sharing
  • Comprehensive Health and Wellness Benefits
  • Opportunities for Learning and Development
  • Employee Referral Program
  • Competitive Compensation
  • Employee Recognition Programs
  • Employee Stock Purchase Plan
  • Inclusive and Supportive Work Culture

Your Responsibilities:
  • Focus on the sales order lifecycle from quotation to purchasing release, while assisting the Finance team with invoicing as required.
  • Ensure accurate and timely entry of complex customer purchase orders, including production and repair orders.
  • Monitor and expedite internal contract reviews and order acknowledgments.
  • Manage the daily operations of the Order Management inbox and purchase order log.
  • Coordinate purchase order modifications to align with Curtiss-Wright's quotations.
  • Collaborate with Professional Services and Sales teams to support customer deliverables.
  • Serve as the primary contact for customers regarding day-to-day inquiries, acting as a liaison with internal departments.
  • Effectively communicate customer order details to internal teams to ensure compliance with requirements.
  • Work closely with Professional Services to enhance customer satisfaction and drive supportive activities.
  • Participate in customer meetings and conference calls, representing Project Managers as necessary.
  • Escalate issues to Professional Services and management as needed.
  • Negotiate or reschedule delivery dates with customers as required.
  • Attend internal meetings to address potential risks to timely delivery.
  • Demonstrate strong problem-solving and critical thinking abilities.
  • Perform additional duties as assigned.

What You Bring:
  • 2 to 5 years of experience in Sales Order Management, preferably within the manufacturing sector.
  • Experience in order management, including the entry and tracking of customer purchase orders.
  • Detail-oriented and highly motivated, with the ability to coordinate tasks across various teams.
  • Excellent organizational and interpersonal skills.
  • Strong communication, decision-making, and teamwork skills, with a commitment to providing exceptional service to both internal and external customers.
  • Ability to adapt in a fast-paced, dynamic work environment.
  • Proficient in computer applications, including MS Office, MRP, and CRM systems (knowledge of SAP, Sage, or Pivotal is advantageous).
  • Negotiation skills are a plus, with a focus on achieving mutually beneficial outcomes.
  • Basic understanding of sales and use tax regulations is beneficial.
  • Familiarity with International Traffic in Arms Regulations (ITAR) and associated export policies is a plus.

About Us:

At Curtiss-Wright, we are committed to innovation, quality, and excellence. Our company designs, manufactures, and integrates advanced hardware and software systems that enable rapid deployment of enterprise-class communications globally. Our solutions are essential in mission-critical environments, including military and disaster recovery operations, where quality is paramount. We foster a culture of creativity and innovation, providing our employees with a rewarding environment to thrive and grow.