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Web Channel Manager, MIM

4 months ago

New York, New York, United States MetLife Full time

Description and Requirements
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible . Join us
The Team You Will Join
The MetLife Marketing organization is evolving to enable our Next Horizon strategy. The organization has outlined a new vision - to be a customer-centric and data driven growth engine that takes accountability for contributing meaningful enterprise value and building customer equity. The organization is on a journey to create a high performing team enabled by a set of modern capabilities. This will require us to change the organization's expectation of marketing and shift the Marketing focus areas. The expected outcomes of this evolution are 1) growth - marketing as an investment with predictable contribution to enterprise value, 2) efficiency/effectiveness through a data driven DNA, 3) capability maturity leading to sophisticated technical and strategic capabilities and 4) talent alignment to enable a modern, agile marketing organization that nurtures, develops, and attracts top talent.
This newly created role is critical to bringing the marketing vision to life and will focus on MetLife Investment Management.
The Opportunity
MetLife Investment Management is a critical part of MetLife's business. To drive growth at scale, the Web Channel team needs a dynamic, data-driven, web production dynamo to deeply understand our institutional investment clients and work with internal stakeholders in Agile team environment to build revenue-generating web experiences within brand, legal, compliance and ADA standards.
How You'll Help Us Build a Confident Future (Key Responsibilities)

  • Deeply understand MetLife Investment Management and our institutional investment clients and partner closely with internal stakeholders to achieve shared goals
  • Define and build revenue-generating web experiences within brand, legal, compliance and ADA standards
  • Identify and build web operations and content publishing systems to drive growth for scale
  • rovide technical guidance and mentoring to authoring team
  • Collaborate with Global Design System team to design or tweak AEM components
  • Work with business partners to launch country websites, where needed
  • Monitor website traffic and performance metrics to identify areas for improvement and make recommendations; diagnose and troubleshoot performance issues
  • Run regular site audits for legal, compliance and content value
  • Cross-train and keep up-to-date with industry trends, best practices, and emerging technologies
  • Manage web channel associates, as needed, and develop their capabilities.


What You Need to Succeed (Required Qualifications)

  • 3+ years' AEM authoring experience (must be AEM certified)
  • 1+ years of CSS and Javascript experience
  • 1+ years of experience with end-to-end web form testing, including familiarity with Salesforce or other enterprise CRM platforms.
  • 1+ years of experience beyond AEM to include Adobe Analytics, Adobe Campaign, Customer Data Platform, Marketo, Adobe Experience Manager (DAM), Adobe Experience Manager Forms, Adobe Target, Adobe Workfront
  • Bachelor's degree or related military experience


Additional Skills

  • Digital marketing leader with experience managing web content production in a deadline oriented, regulatory environment
  • Excellent project management and time management skills with experience working in a global, three-shift environment (9am - 5pm, 3pm - 10pm, 11am - 8am).

Outstanding communication and interpersonal skills in cross-functional environment
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
The wage range for applicants for this position is $103100 to $ This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
The salary range for applicants for this position is
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

#BI-Hybrid