Premium Services Manager

4 weeks ago

Tinley Park, Illinois, United States teamworkonline Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Services Operation which includes VIP Club, In-seat service and 52 suites.

ESSENTIAL FUNCTIONS
  • Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
  • Partner with the Chef to develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
  • Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
  • Work directly with premium clientele in the VIP & Suites area as their food and beverage liaison.
  • Build and maintain strong relationships with multi-year premium Skybox holders as well as Individual Game Suite Rentals.
  • Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
  • Assist with the planning, organizing and execution of all functions.
  • Administer staff call meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
  • Check with Facilities and Culinary for any last minute changes.
  • Responsible for the inventory of equipment, small wares, disposables, and beverages.
  • Manage Food and Beverage service, equipment movement and event room set-up and clean up for all events.
  • Greet clients in charge and respond to requests.
  • Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
  • Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
  • Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
  • Oversee departmental midyear and end of the year reports
  • Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
  • Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • The ideal candidate will have a Bachelor's degree with a minimum of 2-4 years management experience in the contract food service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Customer service oriented with the ability to interact with all levels of management
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Must be able to work in a team environment.
  • Knowledge of accounting policy and procedures and POS Systems is required.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-DB1

  • Lead Culinary Coordinator for Premium Services

    5 days ago

    Tinley Park, Illinois, United States DelMonte Hotel Group Full time

    Culinary SupervisorThe Culinary Supervisor role will report directly to the Executive Chef and will oversee the daily functions of the Premium kitchens.Company Overview:DelMonte Hotel Group is a premier hospitality organization dedicated to providing exceptional experiences across various venues. Our expertise spans luxury accommodations, fine dining, and...

  • Premium Kitchen Supervisor

    5 days ago

    Tinley Park, Illinois, United States DelMonte Hotel Group Full time

    Culinary SupervisorThe Culinary Supervisor role is integral to the management of daily operations within the Premium kitchens, reporting directly to the Chef. This position plays a vital role in ensuring that all culinary activities align with the highest standards of quality and efficiency.Company Overview:DelMonte Hotel Group is a distinguished...

  • Food Service Manager

    2 days ago

    Tinley Park, Illinois, United States VETERANS HEALTH ADMINISTRATION Full time

    Job SummaryThe Food Service Supervisor is a critical role within the VETERANS HEALTH ADMINISTRATION, responsible for overseeing the daily operations of the food service department. This position requires a strong leader who can manage a team of food service workers, ensure the highest quality of food and service, and maintain a clean and safe environment.Key...

  • Beverage Service Specialist

    1 week ago

    Tinley Park, Illinois, United States AEG Full time

    Application Process: To be considered for this position, please ensure you complete the application process after being redirected. Position Overview: The Concessions Beverage Coordinator is tasked with ensuring enjoyable guest experiences by expertly mixing and serving drinks in a welcoming and efficient manner. Company Overview: AEG is a premier global...

  • Beverage Service Specialist

    4 days ago

    Tinley Park, Illinois, United States AEG Full time

    To be considered for this position, please ensure you complete the application process on the subsequent screen after clicking 'Apply Now'. Position Overview: The Concessions Beverage Coordinator plays a vital role in ensuring enjoyable guest experiences by skillfully mixing and serving drinks in a welcoming and efficient manner. Company Overview: AEG is a...

  • Customer Service Coordinator for Automotive Services

    1 week ago

    Tinley Park, Illinois, United States International Kia Orland Park Full time

    Job Title: Service Department Receptionist Location: International Kia Orland Park Employment Type: Full-Time Benefits: Medical, Dental, 401k, Paid Vacation Job Overview: As a Service Department Receptionist at International Kia Orland Park, you will serve as the initial point of contact for our service clientele, offering a friendly and professional...

  • Manager of Audit Services for Healthcare Organizations

    1 week ago

    Tinley Park, Illinois, United States Wipfli Full time

    Become a Part of WipfliAre you enthusiastic about the Healthcare Sector? Wipfli is looking for a committed professional to collaborate with healthcare institutions, senior living communities, federally qualified health centers, and home health agencies. This position provides a flexible work environment with chances for travel to client locations and Wipfli...

  • Senior Manager of Operations Support

    6 days ago

    Tinley Park, Illinois, United States Verizon Full time

    Join Verizon's Dynamic TeamVerizon stands as a global leader in technology and communication services, reshaping how we connect worldwide. We are a human network that spans the globe, operating behind the scenes to anticipate needs, lead initiatives, and emphasize the importance of listening as the foundation of learning. In both challenging and celebratory...

  • Hospitality Ambassador

    2 days ago

    Tinley Park, Illinois, United States Legends Full time

    Job Summary:Legends Hospitality is seeking a professional and service-oriented Suite Attendant to provide exceptional guest experiences in our Premium Suites. As a key member of our team, you will be responsible for setting up assigned suites, taking and delivering day-of-concert orders, and maintaining a professional, upscale image.Responsibilities:Act as...

  • Food Service Supervisor

    2 days ago

    Tinley Park, Illinois, United States VETERANS HEALTH ADMINISTRATION Full time

    Job SummaryThe Food Service Supervisor is a critical role within the VETERANS HEALTH ADMINISTRATION, responsible for overseeing the daily operations of the food service department. This position requires a strong leader who can manage a team of food service workers, ensure the highest quality of food and service, and maintain a clean and safe environment.Key...

  • Customer Service Ambassador

    5 days ago

    Tinley Park, Illinois, United States Icon Protection Full time

    Job SummaryThe Customer Service Representative plays a pivotal role in delivering exceptional customer experiences to both internal and external stakeholders. With a deep understanding of company products, services, policies, and procedures, this position caters to a diverse customer base, both domestically and internationally.Key ResponsibilitiesCustomer...

  • Automotive Service Consultant

    1 week ago

    Tinley Park, Illinois, United States Orland Park Division Full time

    Position: Automotive Service Consultant Location: Orland Park Division, Tinley Park, Illinois Type: Full Time - base plus commission role in the Automotive sector Overview:The Automotive Service Consultant is tasked with delivering outstanding customer support, advocating for automotive services, and ensuring operational efficiency within the Orland Park...

  • Beverage Service Specialist

    5 days ago

    Tinley Park, Illinois, United States AEG Full time

    Application Process: To be considered for this position, you must complete the application process on the follow-up screen after clicking 'Apply Now'. Position Overview: The Concessions Beverage Expert is tasked with ensuring exceptional guest experiences by skillfully mixing and serving drinks to patrons and staff in a welcoming and efficient manner....

  • Inside Service Technician

    3 months ago

    Tinley Park, Illinois, United States Goodyear Full time

    Goodyear. More Driven.We are a leading player in the service and retreading market with over 200 Commercial Tire Centers and Truck Care Centers sprawled across the United States catering to both large nationwide commercial fleets and regional or local fleets, ensuring top-notch service. Our mantra is 'SERVICE EXCELLENCE – ALWAYS.' The Goodyear Commercial...

  • Account Services Advocate 3

    1 week ago

    Tinley Park, Illinois, United States Panduit Full time

    As a vital member of the account management team, the Customer Experience Advocate 3 is committed to a designated group of clients, ensuring outstanding customer satisfaction.Order Management Responsibilities:Manage and process various order types in collaboration with the Customer Experience team.Address and resolve inquiries and exceptions...

  • Culinary Service Associate

    1 week ago

    Tinley Park, Illinois, United States Perk N Pickle Bistro Inc Full time

    Job OverviewWe are seeking a dedicated Culinary Service Associate to perform a range of responsibilities within a corporate dining setting.Key ResponsibilitiesAssist in various food preparation tasks, ensuring quality and presentation standards are met.Maintain cleanliness and organization of workstations before, during, and after service.Support both...

  • Automotive Service Reception Specialist

    1 week ago

    Tinley Park, Illinois, United States International Kia Orland Park Full time

    Job Title: Service Department Receptionist Location: International Kia Orland Park Employment Type: Full-Time Benefits: Medical, Dental, 401k, Paid Vacation Job Overview: As a Service Department Receptionist at International Kia Orland Park, you will serve as the initial point of contact for our service clientele, delivering a friendly and professional...

  • Hydrology Services Specialist

    1 week ago

    Tinley Park, Illinois, United States Global Water Technology, Inc. Full time

    Job Type: Full-timePosition Overview: The Water Treatment Analyst plays a crucial role in delivering a variety of water management solutions at diverse client sites. This role encompasses the oversight of multiple water treatment initiatives, including but not limited to, steam boilers, cooling systems, wastewater management, and potable water solutions. The...

  • Evening Support Specialist

    1 week ago

    Tinley Park, Illinois, United States Providence Life Services Full time

    Job TypeFull-timePosition OverviewNight Shift Hours: Tuesday-Saturday 10:00pm-6:30am CTThe Service Desk Coordinator is tasked with managing level 1 and some level 2 support inquiries, alongside diagnosing computer hardware challenges, desktop operating systems, and various applications.Key ResponsibilitiesDiagnose, resolve, and escalate service...

  • After-Hours IT Support Agent

    1 week ago

    Tinley Park, Illinois, United States Providence Life Services Full time

    Job TypeFull-timePosition OverviewNight Shift Hours: Tuesday-Saturday 10:00pm-6:30am CTThe Night Operations Coordinator will oversee the management of level 1 and some level 2 support inquiries, along with diagnosing computer hardware challenges, desktop operating systems, and various applications.Key ResponsibilitiesDiagnose, resolve, and escalate service...