Senior Manager of Operations Support

1 week ago

Tinley Park, Illinois, United States Verizon Full time
Join Verizon's Dynamic Team

Verizon stands as a global leader in technology and communication services, reshaping how we connect worldwide. We are a human network that spans the globe, operating behind the scenes to anticipate needs, lead initiatives, and emphasize the importance of listening as the foundation of learning. In both challenging and celebratory moments, we unite to uplift our communities and strive to create a meaningful impact that propels the world forward. If you are driven by purpose and persistence, consider a career with us. Here, you will experience the dedication required to make a difference and the satisfaction that comes from living the #NetworkLife.

At our core, we are committed to enhancing lives by bridging the gap between individuals and premium wireless experiences that not only meet but surpass expectations in value and quality. We believe everyone deserves access to seamless, reliable, and affordable wireless solutions that enrich their daily lives, connecting them to what matters most. By becoming part of our team, you will play a crucial role in this mission, working towards delivering innovative, customer-centric solutions that unlock a world of possibilities. We are not merely in the technology sector; we are in the business of connecting people, empowering them to explore, share, and engage with the world around them in unprecedented ways.

Building on our commitment to connect individuals with quality experiences that provide the best value in wireless, let’s explore how we strategically position our diverse portfolio to meet a wide range of needs and preferences. Our portfolio, consisting of 11 distinct brands, is carefully organized into five families, each tailored to address specific market segments and distribution channels to maximize reach and impact.

  • Total Wireless & Verizon Prepaid: Our flagship brands, available at Verizon exclusive and/or national retail stores, are at the forefront. Verizon Prepaid maintains a robust and loyal consumer base, while Total Wireless is rapidly gaining traction, appealing to more customers with its attractive offerings.
  • Straight Talk, TracFone, and Walmart Family Mobile: These brands hold a significant presence in our portfolio, particularly within Walmart. Their extensive reach and established market position highlight our commitment to providing accessible, high-quality wireless solutions across various retail environments.
  • Visible: This standalone brand family caters to digitally-savvy, single-line customers who prefer streamlined, online-first interactions, showcasing our adaptability in embracing the digital evolution of customer engagement.
  • Simple Mobile: Recognized as the premier choice among authorized resellers, Simple Mobile consistently ranks as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters, underscoring its popularity and reliability.
  • SafeLink: Dedicated to serving customers through government subsidies, SafeLink continues its mission of providing essential communication services to those in need, particularly through Lifeline initiatives.

Join a team that connects individuals with quality experiences that deliver the best value in wireless.

Your Role and Responsibilities

The Senior Manager of Operations Support is responsible for enhancing the employee experience within our internal operations teams and external partner organizations. This position is vital to the Operations Support team, as you will be designing our internal communications, managing projects on behalf of the organization, driving employee engagement, and fostering a culture of exceptional employee and partner experiences. The ideal candidate will possess a passion for crafting compelling narratives, developing engaging content, and implementing strategies that connect and inspire employees across the Operations Support organization.

Key Responsibilities:

  • Develop and manage content for internal communication channels, including newsletters, updates, and leadership messaging.
  • Collaborate with leadership to create and disseminate key messages, updates, and initiatives within the organization.
  • Monitor and assess the effectiveness of internal communications and engagement initiatives.
  • Provide regular updates and insights to leadership on engagement levels, communication reach, and program impacts.
  • Organize and facilitate employee events, workshops, training opportunities, and recognition programs, ensuring clear career path documentation and opportunities for employees.
  • Act as the department liaison with key partners such as Talent Acquisition, HR, and Learning & Development.
  • Work closely with leaders, team members, and working groups across the organization to facilitate the execution of projects and initiatives.
  • Implement innovative solutions that provide new hires and existing employees with a memorable and seamless onboarding and offboarding experience.

In this role, you will have a defined work location that includes a combination of remote work and assigned office days.

Qualifications

Required:

  • Bachelor's degree or four or more years of relevant work experience.
  • Six or more years of relevant work experience.
  • Hands-on project management experience with a proven track record of successful project execution.
  • Expertise in storyboarding and the ability to create executive-ready presentations.

Preferred:

  • Leadership experience.
  • Project management certification.
  • Experience in organizing training opportunities.
  • Background in customer experience operations.
  • Experience with business process improvement or re-engineering.
  • Proven track record in developing standards and processes.

If you find that Verizon and this role align with your career aspirations, we encourage you to consider this opportunity.

Work Environment

This hybrid role includes a defined work location that encompasses both remote work and a minimum of eight assigned office days per month.

Equal Employment Opportunity

We are proud to be an equal opportunity employer, celebrating the diversity of our employees, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. At Verizon, we understand that diversity strengthens our organization. We are committed to fostering a collaborative, inclusive environment that encourages authenticity and a sense of belonging. We strive for every individual to feel valued, connected, and empowered to reach their potential and contribute their best.

Our benefits are designed to support your career progression and enhance your life outside of work. From health and wellness benefits to incentives, retirement plans, and educational assistance, we offer a comprehensive total rewards package to meet your needs.

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