Lead Call Center Representative
4 weeks ago
Teksystems is currently seeking an experienced lead call center representative for a hybrid opportunity in Lombard, IL.
Description:
• Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.
• Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.
• Notates system daily with accurate detailed call comments.
• Notifies Call Center Manager of escalated issues on a timely manner.
• Provides customer support in completing credit card transactions for violation payments.
• Checks work e-mail and other company communication channels daily.
• Identifies team issues and concerns and suggests their resolution to Call Center Manager.
• Assists Call Center Manager in training and monitoring Call Center Representatives for their phone calls, notations and reports.
• Assists Call Center Manager in the hiring process of Call Center Representatives, their onboarding, training and devolvement.
• Participates in employees' annual performance appraisals and issuing disciplinary warnings.
• Performs other duties as assigned.
Skills & Qualifications:
- 3-5 Years Lead CSR Experience
- Must have Call Center Experience
- Team Player
- Critical Thinker
- Ability to deal with irate or difficult customers
- Ability to provide conflict resolution
- High School Diploma
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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