IT/AV Service Senior Specialist

1 month ago

Boston, Massachusetts, United States Boston Consulting Group Full time
WHAT YOU'LL DO

We are seeking a Senior Audiovisual Technician who can effectively lead our team's day-to-day operations with a keen eye for detail and exceptional organizational skills. The ideal candidate will oversee the scheduling and execution of audiovisual projects and meetings, ensuring that every task is completed on time and to the highest quality standards. Strong communication skills are essential for coordinating with clients, vendors, and staff and resolving issues swiftly and efficiently. Additionally, the candidate should understand the latest AV technologies and industry trends, implementing best practices to enhance our service delivery. With a proactive and collaborative approach, the senior specialist will drive our team's success and maintain our reputation for excellence.

We value candidates with a strong passion for this field. We are committed to providing comprehensive on-the-job training to all new team members, ensuring they understand our operations and how we support our staff. This position is open to anyone eager to learn and grow within our dynamic team.

YOU'RE GOOD AT
  • AV Management and Coordination
    • Collaboratively share knowledge and best practices within our IT/AV team.
    • Conduct regular system checks to guarantee smooth operations.
    • Diligently manage our equipment in the Asset database, ensuring accuracy and organization.
    • Utilize internal scheduling tools for flawless execution of meeting support.
    • Keep our ServiceNow ticketing system updated with all AV-related issues and requests.
    • Management of key stakeholders and vendors
  • Daily Operational Support
    • Provide comprehensive AV support for meetings, events, video conferencing
    • Skillfully troubleshoot AV problems, both hardware and software.
    • Conduct thorough root-cause analyses for technical challenges.
    • Identify and arrange external equipment rentals for large-scale events.
    • Actively support Case Teams with AV requests.
    • Manage weekly logistics, documenting our internal calendar and Trello board.
  • Documentation Management
    • Maintain and update essential documentation, including but not limited to:
      • In-room user "Quick Reference Guides."
      • Training materials for meeting room AV technology.
      • IT technical reference guides (schematics, installation documents, settings, etc.).
  • Training and Development
    • Coordinate and manage training campaigns, documentation, and communications.
    • Train staff across various roles (IT, Concierge, Receptionist, end-users) in meeting room AV setups, promoting autonomy and skill development.
    • Conduct regular training refreshers to ensure ongoing skill enhancement.
    • Mentoring of junior staff.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • 4-5 years of A/V support experience
  • Bachelor's degree is preferred.
  • A/V integration and management experience
  • Effective communication with vendors and external partners
  • Knowledge of media production techniques and technologies (a plus)
  • Crestron and Poly System knowledge
YOU'LL WORK WITH

The Business Services Team (BST) consists of various functional professionals, including our business management and operations team members, who work to ensure that BCG is running smoothly, efficiently, and productively. Members of this team contribute directly to the success of our business through several roles, including IT/AV Support, executive and administrative assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

ADDITIONAL INFORMATION

Format
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration, and networking with our colleagues.

Overtime is required as needed to ensure business continuity and critical triage.

Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

  • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
  • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
  • Dental coverage, including up to $5,000 in orthodontia benefits
  • Vision insurance with coverage for both glasses and contact lenses annually
  • Reimbursement for gym memberships and other fitness activities
  • Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
  • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
  • Generous paid time off, including 12 holidays per year, an annual office closure between Christmas and New Year, and 15 vacation days per year (earned at 1.25 days per month)
  • Paid sick time on an as-needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the price of domestic partner coverage.

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