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Associate Client Success Manager

4 months ago

Remote, Oregon, United States Consensus Full time

About Us:

Consensus is a top place to work due to the incredible culture our employees have created. We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life. We know that a winning company is built on the efforts of its people, and that's an environment we foster at Consensus. We encourage every employee to bring their authentic self to work and take ownership of their position and their career. We strive to give our employees everything they need to make meaningful contributions to the overall success of our company. We're looking for go-getters that are excited to thrive in a company going through an exciting growth phase

We are a fast-growing SaaS company based in the United States. We are changing the way the world buys enterprise software. We do this by providing intelligent demo automation software that helps you scale Presales. How does this work?

We believe buying enterprise software should be simple, pleasant, and fast instead of complex, painful, and slow (which is how it is today). Buyers now want instant access to presales (sales engineering) resources throughout the buying experience but they find it harder and harder to get what they need. Using Consensus, a sales engineering team builds a library of reusable interactive video demos that Sales sends out on-demand. Consensus automatically personalizes the experience and tracks engagement as the prospect shares the demo with other stakeholders in the buying group, bringing the entire buying group to live demos better educated and ready to talk specifics.

This not only reduces unqualified demos to near zero and can double the presales team's productivity, it also removes the "demo lag time" for prospects and shortens the sales cycle by as much as 68%.

Our Values:

Our values are extremely important to us and we hope that they mean something to you too. We want everyone to bring their authentic selves to work every day. We hope you can help us continue to grow without having to be perfect, but willing to put your name on something knowing it is a "version one". Everyone here takes total ownership and accountability, because owning our outcomes means making a real contribution. We also believe in a "no peacemongering" principle. We know our path to success is hard and we don't hesitate to ask hard things of others. We are respectfully confrontational to one another and ask direct accountability questions.

Check out all of our values on our careers page

About the Role:

As an Associate Client Success Manager you'll help support our SMB accounts who are not assigned a dedicated point of contact at Consensus. You will provide assistance to SMB accounts struggling to adopt or who are requesting additional help. You'll be required to help onboard, train, and drive best practices with our SMB accounts. Your main indicator of success will be how well you drive adoption and growth/expansions within the SMB business segment.

What You'll Do:

  • Drive retention and growth within the SMB business segment
  • Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
  • Comfortable training/presenting to large teams
  • Ability to proactively understand client needs and respond accordingly
  • Successfully manage and overcome client objections
  • Help monitor and respond to client requests through Chat
  • Consistently log activities as well as update/maintain account info in CRM
  • Create necessary training materials specific to your clients' needs
  • Can work remotely (long-term) and self-manage

What We're Looking For:

  • BA/BS Preferred
  • Excellent level of accuracy and attention to detail
  • Outstanding communication skills - through chat, email, phone, and in-person
  • Comfortable articulating software and engaging with executives (VP and C-Level Execs)
  • An understanding of the different sales roles/positions within an organization
  • Experience working with cross-functional teams (Sales, Product, Marketing)
  • Driven, self-motivated, enthusiastic and have a "can-do" attitude
  • Access to a quiet and enclosed working environment with a fast internet connection

At Consensus, You'll Get:

  • Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well)
  • HSA/FSA programs available to maximize your tax savings
  • 401(k) with company matching contributions
  • Paid parental leave to prioritize your family
  • Unlimited PTO
  • 12 company holidays
  • Flexible/Remote work environment
  • Company provided best-in-class WFH setup
  • Professional Development program
  • 2 days off each year to volunteer at a charity of your choice
  • Birthdays off
  • Every third Friday of the month off