VP of Customer Success

2 months ago

Chicago, Illinois, United States Bounteous Full time

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Reporting to the EVP of Technology, this new role will work on a large and impactful existing client and help drive ongoing revenue. This role will focus on helping set strategic direction, ensure quality technology/services delivery, enable organic sales growth, and support account management. This role will ensure customer expectations are exceeded by managing executive stakeholder relationships, and by deeply understanding our customers' business, needs and innovation outcomes. This role will be measured on revenue growth, margin and most importantly customer satisfaction.

Responsibilities

Provide oversight and governance of engaged customer projects

Manage customer relationships to deliver on revenue growth, existing and new projects, and overall satisfaction

Be the key point of escalation for all delivery or customer concerns

Provide leadership support for all customer aligned project members, keeping everyone focused on customer outcomes as Xerris high bar for quality.

Oversee and manage portfolio financials (margin, burn rates, etc.)

Drive new business discovery and work with Practice Leads and Technology teams to develop and refine project estimates, pricing, and work with partner funding programs

Advocate for your customers internally and ensure all opportunities are accurately reflected and forecasted in the CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams

Build and leverage relationships with all partner teams in the customer ecosystemFoster deeper relationships through marketing campaigns, thought leadership activities, and account references

Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for clients

Contribute to business development and solutioning conversations across multiple markets and clients

Experience Required

Experience in account delivery/management in a consulting or professional services environment delivering outcomes-based project work for clients

Must have experience with CRO (Conversion Rate Optimization) processes and technologies

Strong expertise in building large B2C consumer websites focused on customer conversion

Experience managing large accounts

Advanced project delivery including all aspects of program/project management

Experience delivering technology solutions

Ability to navigate complex programs and identify overall risks, roadblocks or constraints and provide mitigation strategies

Ability to qualify leads and build strategies on developing deals

Strong presentation skills, including preparing presentation materials such as sales proposals, client deliverables, and project status reports

Excellent negotiation, conflict management, problem solving and decision-making skills

Ability to develop and nurture partner level relationships with both C-suite, executives and internal stakeholders

Collaboration mindset – working across practices, account teams and markets to achieve the best outcome for clients

Proven experience working with cross-functional, multidisciplinary teams, and ability to work in a fast-paced and changing environment

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you're missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

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