Customer Success Manager
6 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.
Key Responsibilities- Customer Education: Provide clear and concise guidance and updates to stakeholders, reducing overall escalation volume.
- Customer Satisfaction: Ability to provide guidance and action toward successful resolution to customer support issues within SLA period.
- Operational Efficiency: Timely and complete case handling and support troubleshooting.
- Data Analysis: Success in proper KPI.
- Bachelor's degree in business, engineering, or computer science.
- 1-2 or more years of experience in a customer success, enterprise technical support, or technical account management environment supporting hardware or software products and services.
- OR 5 or more years of experience in a customer success, enterprise technical support, or technical account management environment supporting hardware or software products and services.
- Required B2B SaaS experience in a customer success, account management, or technical support environment.
- Excellent written and verbal communication skills.
- Strong customer-facing presentation skills with the ability to establish credibility and trust.
We are a global technology company focused on creating dynamic, smart, personalized, and engaging customer experiences powered by our range of digital hardware, our proprietary content management system, and our industry-leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
We are proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic.
We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.
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