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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Synergis. As a key member of our organization, you will play a critical role in driving customer success and growth.
Key Responsibilities- Partner with sales teams to ensure customers achieve a return on investment and drive successful adoption and engagement with our solutions.
- Manage a book of business by prioritizing and delivering on key customer lifecycle events.
- Collaborate with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement.
- Develop and execute leading practice recommendations to drive product adoption and ensure customers leverage our solutions to achieve operational priorities.
- Build an understanding of our products and industry knowledge to effectively drive customer engagement.
- Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Share customer insights to drive different product adoption behaviors.
- Track and document customer activity via system tools.
- 6+ years of experience in customer success, account management, sales, consulting, product training, project management, or change management.
- Strong interpersonal skills, with the ability to build authentic business relationships and effectively manage relational challenges.
- Ability to prioritize workflow across a large client base.
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
- Acts as a team player with both internal and client teams.
- Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint.
- Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and/or sales effectiveness experience.
- Developing organization, project management, and time management skills.
- Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.
We offer a competitive hourly pay rate range of $48.96 to $61.20, dependent on factors including but not limited to client requirements, experience, statutory considerations, and location. Benefits available to full-time employees include medical, dental, vision, disability, life insurance, 401k, and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
