Underwriting Services Quality Assurance Representative
4 weeks ago
Underwriting Services Quality Assurance Representative
Location: Wilkes-Barre, PA
Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we're looking for talented individuals to join our team and establish a rewarding career with us.
Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.
Benefits:
- Generous vacation and sick time
- Closed on all major holidays
- Hybrid work schedule: Three days in the office, two days from home
- Healthcare benefits begin on your first day of employment
- 401K with company match and profit sharing
- Tuition reimbursement after six months of employment
- Discover opportunities to advance your career
- Be part of Berkshire Hathaway Inc., one of the world's most admired companies
The Underwriting Services Quality Assurance Representative monitors and evaluates customer interactions to ensure adherence to company standards and directives.
Responsibilities:
- Completing webchat and call audits for all Underwriting Services Representatives, ensuring adherence to our underwriting directives and C.L.E.A.R. Customer Service Program.
- Documenting results of each chat and call on the appropriate audit form and providing that information to the supervisor.
- Identify training needs and trends.
- Participate in collaboration sessions with Customer Service, Underwriting Services, and Underwriting management to ensure consistency and an excellent customer experience.
- 3+ Years of commercial underwriting experience
- Strong analytical and communication skills
- Attention to detail
- Proficient use of a computer
- Self-motivated
- A commitment to delivering exceptional customer service.
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