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Quality Assurance Representative
3 months ago
Customer Service Quality Assurance Representative
The Quality Assurance Representative monitors and evaluates customer interactions to ensure adherence to company standards.
Responsibilities- According to the C.L.E.A.R. Customer Service Program, the Quality Assurance Representative is responsible for completing call audits and webchat audits for all the CSRs.
- The Quality Assurance Representative documents the results of each call or chat on the Audit Score Sheet and provide the information to the supervisor.
- Identify training needs and trends.
- Participate in collaboration sessions with Supervisors to ensure consistency and excellent customer experiences.
- Strong analytical and communication skills are crucial for this role.
- Attention to detail.
- Proficient use of a computer.
- Excellent time management and organization skills
- Self-motivated
- Minium of 2 years' Contact Center experience.
- A commitment to delivering exceptional customer service.
