Product Operations Manager

1 month ago


Boston, Massachusetts, United States ENGIE Full time

PRODUCT OPERATIONS MANAGER HYBRID_ BOSTON MA


JOB TITLE:



Product Manager, Operations



JOB CODE:



DEPARTMENT:



JOB FAMILY:



REPORTS TO:



DIRECT REPORTS:



No



WORK MODE:



Hybrid



LOCATION:



Boston, MA



FLSA CLASS:



HR to determine



INCENTIVE PLAN:



Short Term Incentive



SUMMARY:

  • Product Manager, Operations will orchestrate cross-functional collaboration designed to facilitate delivery of exceptional value to our clients with greater velocity. This position will work side-by-side with product managers, engineers, and customer representatives, among other stakeholders.


PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

  • Develop, manage, and continuously improve processes at scale that help the product and engineering teams meet their goals more efficiently and effectively.
  • Engage with cross-functional teams to streamline processes and facilitate alignment.
  • Plan, coordinate, and drive discipline around the processes for prioritization, design, build, test, and launch of new features and bug fixes.
  • Ensure that product managers have the resources and information needed to prioritize and allocate resources effectively.
  • Assist in the operationalization of customer insights and ensure a diverse range of customer feedback is captured and actioned as appropriate.
  • Assist Product Managers in collecting and operationalizing market insights.
  • Define and report success metrics to evaluate the efficiency and effectiveness of processes and solutions.
  • Drive excellence in documentation and knowledge management.
  • Ellipse Product Operations Managers (POMs) are on a path toward product management and report to senior members of the product management team. As such, POMs should expect hands-on experience in core product management responsibilities in addition to the responsibilities described above.


QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

  • Education/ Certifications/ Experience
    • Bachelor's Degree required
    • Master's Degree preferred


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