Product Operations Manager
1 month ago
PRODUCT OPERATIONS MANAGER HYBRID_ BOSTON MA
JOB TITLE:
Product Manager, Operations
JOB CODE:
DEPARTMENT:
JOB FAMILY:
REPORTS TO:
DIRECT REPORTS:
No
WORK MODE:
Hybrid
LOCATION:
Boston, MA
FLSA CLASS:
HR to determine
INCENTIVE PLAN:
Short Term Incentive
SUMMARY:
- Product Manager, Operations will orchestrate cross-functional collaboration designed to facilitate delivery of exceptional value to our clients with greater velocity. This position will work side-by-side with product managers, engineers, and customer representatives, among other stakeholders.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/
- Develop, manage, and continuously improve processes at scale that help the product and engineering teams meet their goals more efficiently and effectively.
- Engage with cross-functional teams to streamline processes and facilitate alignment.
- Plan, coordinate, and drive discipline around the processes for prioritization, design, build, test, and launch of new features and bug fixes.
- Ensure that product managers have the resources and information needed to prioritize and allocate resources effectively.
- Assist in the operationalization of customer insights and ensure a diverse range of customer feedback is captured and actioned as appropriate.
- Assist Product Managers in collecting and operationalizing market insights.
- Define and report success metrics to evaluate the efficiency and effectiveness of processes and solutions.
- Drive excellence in documentation and knowledge management.
- Ellipse Product Operations Managers (POMs) are on a path toward product management and report to senior members of the product management team. As such, POMs should expect hands-on experience in core product management responsibilities in addition to the responsibilities described above.
QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other
- Education/ Certifications/ Experience
- Bachelor's Degree required
- Master's Degree preferred
-
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