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Product Operations Specialist

2 months ago

Boston, Massachusetts, United States Tillster, Inc. Full time
Job Overview

Position: Product Operations Specialist (Remote, candidates must reside in the United States - East Coast Preferred)

Overview:

Tillster is seeking a dedicated Product Operations Specialist to join our team. This role is integral to the TCE-Serverless Architecture platform, focusing on assisting the Product Operations Lead throughout the Marketplace onboarding journey. The specialist will collaborate closely to ensure that store menus are accurately created and thoroughly tested to facilitate seamless ordering capabilities.

Key Responsibilities:

  • Manage Brand/store/POS configurations, menu publication, and quality assurance.
  • Analyze menus to partner with Customers and develop the most effective menu organization for marketplace offerings.
  • Coordinate the development of Menus, User Acceptance Testing (UAT), Pilot, Regional, and National Rollout schedules in collaboration with Sales, Brand, Product, and Support teams.
  • Verify all menu content for precision during onboarding and ongoing Brand management.
  • Conduct comprehensive End-to-End order injection testing as part of onboarding and continuous Brand oversight.
  • Assist Brands with restaurant menu modifications and store maintenance inquiries.
  • Provide training to new analysts on utilizing the TCE Admin tool.
  • Deliver training sessions for Customers on the TCE Admin tool.

Qualifications:

  • Fluency in both Spanish and English.
  • 3-5 years of relevant professional experience.
  • Basic understanding of Restaurant POS systems, such as Aloha, Micros, POSitouch, etc.
  • Quality Assurance experience is highly desirable.
  • Background in the Restaurant industry is a significant advantage.
  • Detail-oriented with a strong commitment to accuracy and compliance with established protocols.
  • Exceptional customer service abilities.
  • Capacity to manage multiple tasks, maintain organization, and adapt to changing priorities.
  • Experience working autonomously within a team framework.
  • Professional demeanor with a friendly disposition.
  • Enthusiastic and energetic team contributor.
  • Must have the ability to work entirely remotely, including access to high-speed internet.

Core Values:

At Tillster, we believe in upholding our core values, which include:

  • Customer First: Prioritize customer needs and satisfaction in all decisions.
  • Collaboration: Work together effectively, valuing diverse perspectives to achieve common objectives.
  • Innovation: Encourage creativity and pursue new ideas for continuous improvement.
  • Data-Driven: Utilize strong analytical skills to make informed decisions based on accurate data.
  • Results-Oriented: Focus on achieving measurable outcomes and delivering high performance.
  • Accountability: Take ownership of actions and the success of your work.
  • Passion and Enjoyment: Bring enthusiasm to your work and enjoy the journey.

Commitment to Diversity:

Tillster is dedicated to fostering an inclusive workplace where all employees feel respected, confident, and engaged. We embrace diversity in all forms and are proud to be an equal opportunity employer, ensuring no discrimination based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Compensation and Benefits:

  • Expected base salary range: $70,000 - $85,000, with total compensation determined based on lawful criteria and company policies.
  • Equity: All U.S. employees are eligible to participate in the Stock Option Plan.
  • Health Benefits: Full-time employees and their dependents are eligible for medical, dental, vision, and FSA benefits, along with additional health programs.
  • Holidays: The company observes ten (10) paid holidays each year.
  • Paid Time Off (PTO): Full-time employees earn 15 days of PTO in the first year, increasing to 22 days in subsequent years.
  • Retirement: Eligible to participate in the 401(k) Plan from the start of employment.
  • Learning and Development: Opportunities for college tuition assistance, Udemy courses, and ongoing professional development.

About Tillster:

Tillster is a leader in digital ordering and customer engagement solutions, providing a unified platform for creating exceptional digital experiences. Join us in a collaborative environment that rewards ownership, problem-solving, and teamwork.