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Product Operations Specialist

2 months ago

Boston, Massachusetts, United States Tillster, Inc. Full time
Job Overview

Position: Product Operations Analyst (Remote, candidates must reside in the United States - East Coast Preferred)

Overview: Tillster is in search of a dedicated Product Operations Analyst to support the TCE-Serverless Architecture platform. This role is pivotal in assisting the Product Operations Lead throughout the Marketplace onboarding journey. The analyst will collaborate closely to ensure that restaurant menus are accurately created and thoroughly tested to facilitate seamless ordering capabilities.

Key Responsibilities:

  • Manage Brand/store/POS configurations, menu publishing, and quality assurance.
  • Assess menus to partner with customers and design the most effective menu structures for marketplace offerings.
  • Coordinate the development of Menus, User Acceptance Testing (UAT), Pilot, Regional, and National Rollout schedules in collaboration with Sales, Brand, Product, and Support teams.
  • Verify all menu content for precision during onboarding and continuous Brand maintenance.
  • Conduct End-to-End order injection testing as part of onboarding and ongoing Brand support.
  • Assist Brands with restaurant menu modifications and store maintenance inquiries.
  • Provide training to new analysts on utilizing the TCE Admin tool.
  • Deliver customer training on the TCE Admin tool.

Qualifications:

  • Fluency in both Spanish and English.
  • 3-5 years of relevant professional experience.
  • Basic understanding of Restaurant POS systems, such as Aloha, Micros, POSitouch, etc.
  • Quality Assurance experience is a significant advantage.
  • Experience in the restaurant sector is highly desirable.
  • Detail-oriented with a strong commitment to accuracy and adherence to established protocols.
  • Exceptional customer service abilities.
  • Capability to manage multiple tasks, stay organized, and adapt to changing priorities.
  • Experience working autonomously within a team framework.
  • Professional demeanor with a friendly approach.
  • Enthusiastic and energetic team contributor.
  • Must have the ability to work fully remotely, including access to high-speed internet.

Core Values:

  • Customer Focus: Prioritize customer needs and satisfaction in all decisions.
  • Collaboration: Work effectively together, leveraging diverse perspectives to achieve shared goals.
  • Innovation: Embrace creativity and pursue new ideas for progress and improvement.
  • Data-Driven: Utilize strong analytical skills to make informed decisions based on accurate data.
  • Results-Oriented: Focus on achieving measurable outcomes and delivering high performance.
  • Accountability: Take ownership of actions and the success of your work.
  • Passion and Enjoyment: Bring enthusiasm to your work and enjoy the journey.

About Tillster:
Headquartered in the USA, Tillster is a leader in digital ordering and customer engagement solutions. For over a decade, we have developed innovative self-service, ordering, and payment solutions across various platforms, creating personalized interactions based on consumer preferences. Our mission is to empower restaurants and consumers to engage and transact seamlessly, transforming e-commerce in the restaurant industry.

Diversity and Inclusion:
Tillster is committed to fostering an inclusive work environment where every team member is respected and encouraged to grow. We are proud to be an equal opportunity employer, embracing diversity in all forms.