Senior Transaction Processing Analyst

2 months ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you.

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive. Optum delivers simplified, world-class benefit solutions by putting them all on one card, one app and one website with our S3 network.

We are looking for someone to join our operations team that wants to drive excellence and efficiency across each consumer transaction. The ideal candidate will have solid analytical skills combined with extensive transaction processing and settlement expertise with the ability to establish new processes and infrastructure across our platform.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Assist in development of transaction processing KPIs
  • Partner with Data Analytics developing data requirements and design of transaction processing dashboards
  • Assist with development of transaction processing operational reporting metrics
  • Act as point of escalation for client and retailer teams to navigate platform and network escalations
  • Assist with developing strategies for improving transaction approval rates and member experience
  • Produce high quality documentation based on implemented methodology standards
  • Assist in preparation of month-end executive reporting and dashboards
  • Identify and assist with implementation of improvements to transaction research systems and processes to increase with operational efficiencies
  • Identify and establish KPIs
  • Proven ability to drive results under pressure and in the face of ambiguity

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years of experience in developing transaction processing reporting KPIs and transaction research
  • 2+ years of experience using data analysis tools and techniques in Fintech setting
  • 2+ years of experience developing and championing continuous improvement projects
  • 2+ years of experience in SQL analysis

Preferred Qualifications:

  • Proven knowledge of Visa and Mastercard card brands
  • Proven excellent written and verbal communication skills to communicate with non-technical and technical people inside and outside the organization
  • Proven excellent analytical skills
  • Demonstrated ability to work in a fast paced, high growth environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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