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Network Administrator II

4 months ago

Greeley, Colorado, United States Aims Community College Full time

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values, BaJEDI (belonging, justice, equity, diversity, inclusion), and Innovation. The College embraces and seeks to hire individuals who want to be a part of this environment and has the skillsets necessary to be successful in this position.

Aims Community College Network and Telecom team consists of five network and systems administrators and a team Director who reports to the Chief Technology Officer. This team highly values collaboration. All of the team members manage all of our systems. Two of the team members (including this position) focus primarily on network design, performance, troubleshooting and maintenance. The other three team members focus primarily on systems design and maintenance and hardware. We support five campuses and our own primary and secondary datacenters. We rotate on-call duties through the team, usually about one week per month per team member. We work the usual business hours but do have network down days and other maintenance days where we work non-business hours.

We use Palo Alto firewalls, Extreme switches, and Aruba wireless controllers and access points. We use ClearPass as a network access control solution. Our systems include: VMware, SANs and vSAN – we are about 95% virtualized, Dell hardware (hosts/servers, storage), Windows and Linux servers, Avaya Cloud Office telecom, SolarWinds network monitoring and helpdesk, F5 load balancers, and Veeam backup and replication. We configure, maintain and monitor about 250 servers. Other IT teams reporting to the CIO/CTO at Aims include Technical Services (helpdesk, computer management and user assistance), Application Services/Enterprise Services (manages applications such as Google, Banner, etc.), and IT Security.

Duties will include but are not limited to:

Check all monitoring systems including VCenter, SolarWinds, datacenter monitor, Alertra, etc. for issues daily. Create tickets and resolve issues as needed. Product research, AP and switch configurations, VCenter network configurations, device builds and implementations, lift, install, and move servers and devices in datacenter and other sites as needed.

Participate in on-call rotation, carry on-call phone and be available, in town and sober during that period approximately 1 out of 4 – 5 weeks. Respond if at all possible to "all hands" situations on and off-hours. Occasionally on last working day of week - work evening shift vs day shift, and approximately one Sunday per month - work network down day.

Work with director to schedule vacations, etc. for optimal coverage (avoid being off at same time as the other network administrator, or situations where more than 2 team members are off work at same time). Quickly shifting priorities and rapid response to issues.

Network Administration:

  • Install, maintain and enhance the College network infrastructure: Monitor functionality, upgrade as necessary.
  • Responsible for Windows and Linux systems administration including installation, operation, and maintenance of software and networked servers. System diagnostics and troubleshooting, including analysis of ongoing performance, systems slowdowns, and bottlenecks.
  • Monitoring and health of day-to-day operations of servers, systems, database servers, and all other mission critical IT systems as well as vulnerability patch management.

IT Solution Design & Implementation:

  • Research, propose and implement IT based solutions for Aims.

Troubleshooting & Problem Solving:

  • Solve issues with hardware, software, network function, and telecommunications for any and all systems used at Aims.
  • Assist peers in IT in solving problems/troubleshooting.

Hardware Installation & Support:

  • Install, configure, and perform maintenance on IT hardware (servers, network equipment, wireless access points, etc.) where required on any of the Aims campuses.

Documentation:

  • Document processes, procedures, equipment details, configurations, software specifics, systems administration notes, and any job-related functions in the departmental knowledge base for the Network and Telecom team.

Other Duties as Assigned