Convention Services Manager

3 weeks ago

Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

It is the primary responsibility of the Convention Service Manager to ensure the complete coordination of all conventions and convention meetings working closely with hotel departments to ensure the successful planning, set‐up, and service of client's stay. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures, as well as within the framework of MGM Resorts strategic intent.

THE JOB:

  • Assumes the role of the main point of communication between the client and all departments within the property both in preplanning and on‐site.
  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
  • Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
  • Works directly with clients on room set‐up, décor, cost and billing details and other requirements pertinent to their program.
  • Ensures that necessary meeting facilities are reserved where applicable.
  • Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
  • Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Performs all job‐related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong organizational skills to function effectively under time constraints with attention to details.
  • Ability to establish and maintain an effective working relationship with management, associates, and other employees.
  • Ability to effectively listen and administer instructions, remain calm and manage multiple tasks in a very‐high paced and stressful environment.
  • Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines.
  • Able to frequently move freely throughout the convention center, sit for long periods and withstand various activities such as frequent and long distances walking, standing, and bending.
  • Able to maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, tablet applications, etc.
  • Have the ability to access all areas of the facility and travel off property.
  • Proficient in Microsoft Office 365, Word, and Excel
  • Working knowledge of automated Sales/Catering system, Amadeus preferred.
  • Excellent organizational skills to function effectively with attention to detail while meeting established deadlines and multiple work assignments.
  • Working knowledge and understanding of labor bargaining agreements.
  • Maintain a professional, neat, and well‐groomed appearance, adhering to MGM standards

A GREAT CANDIDATE WILL HAVE:

  • Bachelor's degree in a related field or equivalent experience
  • One (1) years of prior relevant experience
  • Four (4) years recent work experience in hotel and/or banquet operations
  • Working knowledge of Amadeus
  • Tradeshow experience

  • Convention Service Manager

    2 months ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.Communicate with sales, front office and...

  • Convention Services Maintenance Attendant

    1 week ago

    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Join Our Team at Caesars Entertainment!As a Convention Services Maintenance Attendant, you will play a vital role in ensuring our facilities are pristine and welcoming. Your responsibilities will include:Floor Care: Perform vacuuming of all carpeted and fabric surfaces following established cleaning schedules.Surface Maintenance: Execute pan sweeping of...

  • Convention AV Support Technician

    1 week ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewWynn Las Vegas operates a comprehensive 24/7 Entertainment Production Services and Sound & Video Department, dedicated to fulfilling audio-visual and technical needs for various events including conventions, exhibits, and private functions. Our commitment to exceptional customer support is the cornerstone of our department's success.Position...

  • General Manager

    1 month ago

    Las Vegas, Nevada, United States Las Vegas Convention and Visitors Authority Full time

    Job Listing: General ManagerAt Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything...

  • Supervisor - Conventions & Banquets Set-up - Mandalay Bay

    1 month ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.PRIMARY PURPOSE:As a Convention Setup Supervisor, you will be responsible for the daily operations of conventions, meetings and banquets. You will also set the stage for guest experience...

  • Crowd Management Security Specialist

    1 week ago

    Las Vegas, Nevada, United States Allied Universal® Event Services Full time

    OverviewAllied Universal Event Services, recognized as North America's leading provider of crowd management, event staffing, and consulting solutions, presents rewarding career opportunities that immerse you in the excitement of various events. Become part of a dedicated team that supports countless entertainment venues, including sports arenas, concerts,...

  • Event Space Layout Specialist

    1 week ago

    Las Vegas, Nevada, United States Shepard Exposition Services Full time

    Position OverviewShepard Exposition Services is in search of an Event Space Layout Specialist who will deliver expert drafting skills for the configuration and design of exhibition spaces and lobby areas, both regionally and nationally.KEY RESPONSIBILITIESCollaborate with Sales, Account Managers, and Clients to produce precise and compliant layout plans that...

  • Luggage Services Coordinator

    1 week ago

    Las Vegas, Nevada, United States Westgate Resorts Full time

    Job OverviewCompany Overview:Westgate Resorts is a leader in providing a variety of vacation experiences across the United States. With locations in popular destinations, we cater to families seeking memorable getaways that fit their budget. Our commitment to excellence in the timeshare and hospitality industry ensures that we meet the diverse needs of our...

  • Dining Services Operations Manager

    11 hours ago

    Las Vegas, Nevada, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly motivated and experienced Dining Services Assistant Manager to join our team at Healthcare Services Group. As a key member of our operations team, you will be responsible for ensuring the highest level of food quality, safety, and customer satisfaction in our dining services.Key ResponsibilitiesAssume responsibility for...

  • Convention Equipment Specialist

    1 week ago

    Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

    POSITION SUMMARY The Event Setup Associate plays a crucial role in the seamless execution of all banquet and internal events. This position is primarily tasked with the effective retrieval, organization, and transportation of all necessary equipment and materials for various events, including those held in non-traditional spaces within the property. ...

  • Event Technology Technician

    1 week ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewWynn Las Vegas operates a comprehensive 24/7 Entertainment Production Services and Sound & Video Department dedicated to fulfilling audio-visual and technical needs for various events, including conventions, exhibits, and private functions. Our commitment to exceptional customer support is paramount to our success.Position Summary:Reporting...

  • Assistant General Manager

    1 month ago

    Las Vegas, Nevada, United States teamworkonline Full time

    Summary As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our...

  • Audio Visual Specialist

    3 days ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewWynn Las Vegas is seeking a dedicated Convention A/V Technician to join our dynamic Entertainment Production Services team. Our department operates around the clock to provide comprehensive audio-visual and technical support for a variety of events, ensuring exceptional customer satisfaction is our top priority.Key Responsibilities:The Convention...

  • Airline Customer Service Manager-on-Duty

    3 weeks ago

    Las Vegas, Nevada, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to timely cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and...

  • Client Services Support Manager

    5 days ago

    Las Vegas, Nevada, United States Saddle Creek Logistics Services Full time

    About the RoleAs a Client Services Support Manager at Saddle Creek Logistics Services, you will play a critical role in ensuring the delivery of exceptional client experiences. This position requires a strong partnership with operational teams, effective communication, and a customer-centric approach.Key ResponsibilitiesRepresent the company as a liaison to...

  • Master Cook Banquets Conventions

    3 months ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain the Human Race.PRIMARY PURPOSE:As a Master Cook, you will be responsible for food preparation directed by Chef. You will also set the stage for guest experience with your welcoming smile and service. By...

  • Assistant General Manager

    13 hours ago

    Las Vegas, Nevada, United States ASM Global Full time

    Job SummaryASM Global is seeking a highly skilled and experienced professional to fill the role of Assistant General Manager. As a key member of our team, you will be responsible for coordinating the day-to-day activities of various departments, ensuring optimal efficiency, maximizing profits, and providing exceptional customer service.Key...

  • Hotel Food and Beverage Manager

    2 months ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    Job DetailsExempt Position2+ Years of Prior Relevant Experience in a similar Hotel environment/Restaurant/Bar Environment. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what...

  • Chronic Care Management Specialist

    3 days ago

    Las Vegas, Nevada, United States WC Health Full time

    Job OverviewCompany Name: WC HealthPosition Title: Chronic Care CoordinatorCompany Overview:WC Health is dedicated to delivering comprehensive and integrated healthcare solutions, particularly in the realm of behavioral health. Our mission remains focused on enhancing the lives of individuals through innovative services and products. We are committed to...

  • Client Services Coordinator

    1 week ago

    Las Vegas, Nevada, United States Mindful Support Services Full time

    Position OverviewEmployment Type: Full-timeCompensation: $19.00 per hourAre you eager to thrive in a dynamic and supportive workplace? Do you seek a position that not only challenges you but also equips you with valuable skills for your career journey? If you possess customer service expertise and a desire for continuous learning, you are in the right place....