Quality Assurance Supervisor

4 weeks ago

Richmond, Virginia, United States Campbells Full time

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

General Summary

Provide overall support to the Richmond Facility by providing Food Safety / Quality responsibilities as outlined further.

Supervises the plant documentation systems, which includes the control of quality systems documents (policies, procedures, work instructions, recordkeeping). Manages the food safety inspection and corrective/preventive action programs. Leads plant food defense team and supports ingredient, packaging and finished product traceability and mock recall programs. Manages product and environmental microbiological testing program. Investigates plant non-conforming product incidents and consumer complaints, conducting root cause analysis and leading corrective action efforts. Coordinates HACCP / Food Safety Plan risk assessments and scheduled reviews. Develops strategic applications for plant data collection systems. Provides quality training and awareness to plant employees.

Provides direct supervision to QA Technician / Specialist team in support of structured product inspection programs, laboratory testing, environmental monitoring, and calibration activities.

Principal Accountabilities

70% - Provide overall support to the Richmond facility as outlined below:

1. Manage documentation critical to quality systems, compliance, and formulation.

2. Support factory projects and programs by ensuring food safety and quality standards are upheld

3. Lead Food Safety continuous improvement efforts (complaint reduction, program reassessments, data collection systems, training).

4. Assess and disposition WIP and finished goods held for quality and food safety deviations

5. Manage food safety inspection and corrective / preventive action programs.

6. Lead and coordinate other Food Safety / Quality program efforts such as SQF certification audits, facility verification / validation activities, HACCP / Food Safety Program, Raw Material Bulk Handling Systems, Food Security Improvements, etc.

7. Support sanitation program initiatives, environmental programs, cleaning verification & validation, allergen changeover, etc.

30% - Provide direct supervision to QA Technicians and the quality team that support environmental microbiological monitoring program, laboratory testing activities, calibration program, internal audit programs, and allergen validation activities.

Job Complexity

  • Manage Pepperidge Farm QA documentation including creating new documents, revising existing documents, determining training needs, overseeing the approval and distribution processes, maintaining document control database and coordinating document reviews. Manage review, storage and archiving of quality records. Fulfill requests for data and reports (ex. Corporate, environmental).
  • Lead plant internal quality and food safety inspections. Create and coordinate schedule, coordinate training, qualification and calibration of auditors, develop checklists, generate reports and follow-through with corrective action assignees to ensure CARs are completed, effectiveness is verified and audits are closed. Participate in programs as an auditor/inspector.
  • Supports plant traceability systems and mock recall exercises for ingredients, packaging and finished product. Executes plant-scheduled and Corporate-initiated trace exercises, including requests for mock recalls at the third-party DC level. Leads plant food defense and food fraud teams by conducting team meetings, audits and assessments.
  • Oversees program for calibrating and troubleshooting analytical instrumentation on production floor. Responsible for validation of sampling and test methods. Includes finished product, ingredient, process, shelf-life and environmental testing and programs. .
  • Lead investigations of in-plant quality incidents (foreign material, nonconforming product) and consumer complaints, identifying root causes and facilitating corrective action with plant teams. Interprets and reports consumer complaint data trends and facilitates action plans.
  • Function as HACCP / Food Safety team member responsible for conducting risk assessments and organizing program reassessments for continuous improvement.
  • Identify opportunities and design plans for expanded use of the plant electronic data collection system, anticipating future applications.
  • Cross-train in other QA tasks to function as back-up to QA team members.
  • In the absence of the Quality Assurance Manager, the appropriate responsibilities will be shown utilizing the organizational chart to cover critical food safety responsibilities​.

Job Specifications

Minimum education required: B.S Food Science Degree - 4 years. or related field

Years of relevant experience: 4-8 years in food industry, bakery experience preferred.

  • Experience in the food industry plant environment with an understanding of manufacturing processes
  • Practical knowledge and application of food safety principles (ex. Regulatory, PCQI, HACCP, SQF, GMPs, food microbiology)
  • SQF Practitioner certification
  • Practical knowledge and application of quality systems
  • Strong technical acumen - ability to troubleshoot a problem, involve other stakeholders as necessary, and brainstorm potential root causes.
  • Strong interpersonal skills and leadership abilities
  • Strong verbal and written communication skills
  • Effective abilities in organizing and deductive thinking
  • Computer skills including proficiency with Microsoft Office software, able to master other software
  • Proficient knowledge of SPC
  • Able to communicate at any organizational level
  • Effective presentation skills
  • Promotes engagement & diversity
  • Ability to work effectively lead by example and coach others within a team-based high performing organization.

Working Conditions

Up to 10 % travel. The employee is working out in the manufacturing environment % of the time and is exposed to machinery, heat, changes in elevation, wet floors, cleaning chemicals, interfacing with powered industrial equipment as a pedestrian, and high noise levels on a routine basis.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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