Supervisor, Technical Services
4 weeks ago
Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Supervisor of Technical Services for a hybrid role (1 day onsite, 4 days remote) based in Manassas, VA.
The Supervisor of Technical Services oversees the daily support of customers encountering problems with the organization's products, ensuring a positive customer experience, timeliness, and optimal productivity. This role serves as an advanced resource for product inquiries, resolves complex issues, and supervises a team of representatives. The Supervisor also partners with various departments to enhance the selling process and ensures that customer service representatives are well-trained and informed about product updates.
Our ideal candidate is a proactive, data-driven, and collaborative leader who can be a change agent for transformational improvements to products and processes that will improve the quality of customer support operations.
#LI-Hybrid
Responsibilities
Qualifications
Benefits
We Invest in You
Health & Wellness: Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&DWork life balance with Paid Holidays and PTOFitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insuranceEmployee Assistance Program offering around-the-clock counselingFinancial security: 401(a) (6% employer contribution) and 403(b) (2% match) retirement plansExceptional career advancement opportunities, recognition, and rewardsCorporate bonus programMission Focused:Non-profit organization supporting critical life science researchWe give scientists the tools they need to make discoveries that improve and save livesContribute to community involvement and social responsibility Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years. Shape the future of science with us. ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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