Technical Support Specialist

1 week ago


Charleston, West Virginia, United States AT-NET Services, Inc. Full time
Job Overview

AT-NET Services, Inc. is a leading provider of IT solutions in the southeastern region, currently seeking a Technical Support Specialist to play a vital role in our operations.

The ideal candidate will be responsible for maintaining and supporting the technology needs of our expanding client base. As part of our engineering team, you will ensure the reliability of technology infrastructures that align with specific business goals and service level agreements (SLAs).

Key Responsibilities:

  • Delivering technical assistance to clients with an emphasis on rapid incident resolution and high customer satisfaction.
  • Diagnosing, troubleshooting, and resolving issues related to hardware, operating systems, and applications.
  • Collaborating with vendors, suppliers, and internal teams to ensure seamless service delivery.
  • Maintaining and updating client and internal documentation regularly.
  • Engaging in continuous learning of the latest technical best practices to enhance operational efficiency.
  • Managing ticket escalations according to established procedures.
  • Adhering to configuration and change management policies to guarantee awareness, approval, and successful implementation of changes to client network systems.

Technical Skills Required:

  • Proficient understanding and hands-on experience with:
  • Microsoft Azure, Microsoft 365, and associated cloud services
  • Microsoft Windows Server and Application servers
  • Microsoft Windows Desktop Operating systems and Applications
  • VMware support
  • IP routing and switching knowledge, including VLAN, DHCP, MPLS, VPN, and SD-WAN for troubleshooting routers, switches, and firewalls
  • Basic familiarity with PowerShell scripting
  • Foundational knowledge of information security principles and best practices
  • Experience with CIS Controls or NIST is advantageous
  • Familiarity with ConnectWise Automate, Manage, SonicWALL GMS, and Logic Monitor is a plus
  • Utilization of monitoring systems for resource tracking and trend analysis to ensure system uptime

Additional Qualifications:

  • 2-3 years of experience in MSP or Service Provider support
  • Excellent verbal and written communication abilities
  • Strong interpersonal skills and a commitment to customer service
  • Exceptional organizational skills and attention to detail
  • Adept at building trust and positive relationships with stakeholders
  • Client-focused approach, prioritizing client needs in all activities
  • Professional, self-driven, and results-oriented work ethic

Travel Requirements:

  • Occasional travel may be necessary for client meetings or office visits.
  • A valid driver's license is required.


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