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Hotel Front Desk Supervisor
2 months ago
Delaware North Parks and Resorts is seeking a Full Time Seasonal Hotel Front Desk Supervisor at The Gideon Putnam to join our team at Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay$ $26.00 / hourInformation on our comprehensive benefits package can be found at Benefits at The Gideon Putnam
Join our fun, collaborative team at The Gideon Putnam Resort and Spa. Located in Saratoga Springs, New York, there's so much to do in our small town including weekly live music events, world-class horse racing, natural mineral springs, walking trails, and golf courses.
Health, dental, and vision insurance*401k with company match*
Paid vacation days and holidays*
Paid parental bonding leave*
Tuition or professional certification reimbursement*
Weekly pay
Free shift meal
Employee discounts including 30% off restaurant and retail
Friends and family discount on lodging
Referral bonus – earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for full-time, year-round team members Responsibilities Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
Implement policies, procedures, and service standards in conjunction with management.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
Coordinate with housekeeping department.
Qualifications At least 2 years' experience in hospitality, front desk experience is preferred.
Prior supervisory experience preferred.
Computer literate in MS Office programs; some experience with property management systems preferred.
Must be fluent in English language both spoken and written.
Physical Requirements Stand and walk for extended periods of time.
Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Shift Details Evening shiftEvenings as neededWeekends Who We Are Delaware North is the food and beverage, retail, and lodging partner at The Gideon Putnam, dating back to 2008. Set in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Source: Hospitality Online
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