Customer Engagement Senior Analyst

2 days ago


Chicago, Illinois, United States TransUnion Risk and Alternative Data Solutions Full time

About the Role:

We are seeking a highly skilled Senior Analyst to join our Customer Engagement team at TransUnion Risk and Alternative Data Solutions. As a Senior Analyst, you will play a critical role in analyzing customer business requirements and developing end-to-end processing solutions that meet their needs.

Key Responsibilities:

  • Analyze and interpret customer business requirements to develop solutions that meet their needs
  • Collaborate with technical teams to design, set up, test, deliver, and document end-to-end processing solutions
  • Validate batch fulfillment system setup and output based on customer requirements, including direct customer communication to audit results
  • Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

Requirements:

  • Bachelor's degree or equivalent relevant work experience, preferably in the Financial Services industry
  • Excellent communication and interpersonal skills
  • Internal and external customer-facing experience
  • Ability to translate technical and functional requirements and collaborate with technical counterparts
  • Strong problem-solving skills and ability to act decisively in fast-paced, frequently changing environments
  • High experience of proven ability to work independently, manage simultaneous assignments, and effectively prioritize workload with competing priorities
  • Familiarity with working with data
  • Experience in the credit reporting, financial services, or direct marketing industry is preferred

What We Offer:

  • A welcoming and energetic work environment that encourages collaboration and innovation
  • Opportunities for professional growth and development through our online learning platform with guided career tracks
  • A comprehensive benefits package, including flexible time off, paid time off, tuition reimbursement, parental leave, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, and more

About Us:

TransUnion is a leading global risk and alternative data solutions provider that helps businesses and consumers make informed decisions. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.



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