Senior Customer Engagement Analyst
2 days ago
TransUnion is seeking a highly skilled Senior Customer Engagement Analyst to join our team. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction.
Key Responsibilities- Contribute to the full system lifecycle, including client and sales engagement, requirements gathering, and solution delivery.
- Assist the technical team in developing end-to-end processing solutions that meet customer requirements.
- Validate batch fulfillment system setup and output, ensuring compliance with customer requirements.
- Analyze and interpret industry changes to inform program execution, fulfillment, and solution delivery.
- Bachelor's degree or equivalent relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer-facing experience.
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Strong problem-solving skills and ability to act decisively in fast-paced environments.
- High experience of proven ability to work independently, manage simultaneous assignments, and effectively prioritize workload.
- Familiarity with data and experience in the credit reporting, financial services, or direct marketing industry is preferred.
TransUnion provides a comprehensive benefits package, including flexible time off, paid time off, tuition reimbursement, parental leave, adoption assistance, and more. We are committed to being a place where diversity is not only present but also embraced.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.
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