Product Owner
2 months ago
This position will report to the Technical Product Manager and will support multiple technical products used across the organization. This person will be involved in our entire software development life cycle from inception to deployment. The primary responsibilities include performing detailed analysis on configuration and engineering change requests, writing detailed business requirements documents and agile stories, coordinating multi-system efforts, reviewing test cases, and performing user acceptance testing. Additional responsibilities include workflow diagrams, business process documentation, and business process improvement.
GENERAL DUTIES AND RESPONSIBILITIES
• Collaborate with internal stakeholders to elicit business requirements.
• Analyze stakeholder requests, gather necessary information, and document requests.
• Anticipate needs from the business teams and proactively propose technology solutions that improve business outcomes, efficiencies, or student experience.
• Serve as Subject Matter Expert for one or more business areas and software products.
• Document user stories and defects using Agile format and best practices.
• Perform software demos.
• Write release notes.
• Triage and reproduce bugs/defects, log details for engineers, and help define remediation priority.
• Perform end-to-end software testing.
• Serve as an escalation point for production issues and bugs reported.
• Be an evangelist for automation, process efficiency, and simplification.
REQUIRED QUALIFICATIONS
• High school diploma/GED required.
• 3 years of experience in Product Owner or Technical Business Analyst role.
• Excellent analytical, troubleshooting, & problem-solving ability.
• Ability to explain complex business or technical problems in a logical, easy to follow manner.
• Curious, detail-oriented, critical thinker
• Agile methodology
PREFERRED QUALIFICATIONS
• Bachelor's degree preferred in business, computer science, information technology, or similar discipline.
• Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience
• Totara/Moodle experience
WORKING CONDITIONS
This is a remote position in which work will be completed during normal business hours (8:30am – 5:00pm).
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