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HR Service Center Representative

3 months ago

Saint Paul, Minnesota, United States Securian Full time

The HR Service Center Representative is responsible for delivering accurate, high quality, personalized customer service to associates, candidates, retirees, people leaders, HR Business Partners and HR Centers of Excellence. Our representatives receive and respond to inquiries and transaction requests regarding HCM system, payroll, benefits, compensation, employee relations, talent acquisition, HR policies, and general human resources matters that ensures an exceptional customer experience.

Responsibilities include but not limited to:

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.
  • Provides guidance to assist the employees, managers and HR with the self-service features of our HCM system and ensures that the inquiry is resolved.
  • Determines when appropriate to escalate situations to HRSC Leader.
  • Performs background research and follow-up activities needed to resolve requests that cannot be resolved at the time of initial contact. Conducts the necessary communications with functional specialists and outside vendors, as appropriate, to resolve the issue(s) and communicate results/findings with the customer.
  • Ensures that telephone calls, emails, chats and walk in contacts are responded to in a professional and timely manner. Administers HR policies and procedures that cover multiple functional areas.
  • Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
  • Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards.

Qualifications:

  • Highly motivated self-starter with the ability to work independently and prioritize workload.
  • Strong communication skills, as well as effective listening skills with the ability to demonstrate patience, along with empathy to understand where employees are coming from.
  • Exhibits a positive attitude.
  • Experience with working on a team.
  • Excellent interpersonal and collaboration skills to work with different levels of business leadership, business users and functional teams.
  • Flexibility to handle changing work demands.

This role is a hybrid position. You'll join us on Mondays and Wednesdays in our offices to collaborate and build relationships. As this position requires supporting the HR Service Center phone line, it has a dedicated schedule of 8:00am - 4:45pm Monday - Friday.

Physical Job Requirements

  • Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day
  • Ability to work at least 40 hours per week
  • Ability to utilize the phone and/or virtual meeting platform for 2 - 4 hours per day
  • Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

The estimated base pay range for this job is:


$ $31.73

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.


Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone voice), or 711 (Relay/TTY).

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Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.