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Patient Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Vitreoretinal Surgery PLLC. As a Patient Service Representative, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.
Key Responsibilities:- Answer multi-line phones and direct calls to the appropriate party or handle the caller's needs
- Greet patients upon arrival, sign them in, and obtain necessary information
- Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on physician availability
- Maintain hard copy patient records and files stored in our EHR
- Call patients to remind them of upcoming appointments and schedule testing for off-site services
- Provide patients with support and guidance as needed
- High School Degree or GED
- Prior administrative or front desk experience, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Physical ability to work long hours in a stressful environment
- Paid Holidays - 7 days per year
- Personal Time Off (PTO) - 16 days per year
- Health Insurance
- Health Reimbursement Account
- Health Savings Account
- Dental Insurance (free single coverage)
- Flexible Spending Accounts
- Basic and Supplemental Term Life Insurance (free single coverage)
- Long Term Disability (free single coverage)
- Long Term Care (free single coverage)
- Short-Term Disability
- Vision
- Annual $250 uniform (scrubs and shoes) reimbursement