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Patient Service Representative

2 months ago


Saint Paul, Minnesota, United States Vitreoretinal Surgery PLLC Full time
Job Title: Patient Service Representative

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Vitreoretinal Surgery PLLC. As a Patient Service Representative, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities:
  • Answer multi-line phones and direct calls to the appropriate party or handle the caller's needs
  • Greet patients upon arrival, sign them in, and obtain necessary information
  • Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents
  • Process payments from patients for co-pays and uninsured visits
  • Schedule appointments for new and recurring patients based on physician availability
  • Maintain hard copy patient records and files stored in our EHR
  • Call patients to remind them of upcoming appointments and schedule testing for off-site services
  • Provide patients with support and guidance as needed
Requirements:
  • High School Degree or GED
  • Prior administrative or front desk experience, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Physical ability to work long hours in a stressful environment
What We Offer:
  • Paid Holidays - 7 days per year
  • Personal Time Off (PTO) - 16 days per year
  • Health Insurance
  • Health Reimbursement Account
  • Health Savings Account
  • Dental Insurance (free single coverage)
  • Flexible Spending Accounts
  • Basic and Supplemental Term Life Insurance (free single coverage)
  • Long Term Disability (free single coverage)
  • Long Term Care (free single coverage)
  • Short-Term Disability
  • Vision
  • Annual $250 uniform (scrubs and shoes) reimbursement