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Contact Center Senior Representative

2 months ago

Saint Paul, Minnesota, United States Securian Full time
Job Overview

We are seeking a highly skilled and compassionate Contact Center Senior Representative to join our team at Securian Financial. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, financial professionals, and channel partners through phone, email, and/or chat in an inbound service center.

Key Responsibilities
  • Provide timely and accurate responses to customers, financial professionals, and channel partners, consistent with the service and quality standards of Securian Financial.
  • Assist customers with initiating insurance claims and explain complex claim, policy, or account information/issues to our customers and clients.
  • Understand and meet or exceed call center metrics while providing an excellent customer experience.
  • Cross-train into additional product lines upon successful completion of primary training program.
Requirements
  • Strong customer service mindset, active listening skills, ability to empathize with customers, and professional phone etiquette.
  • Excellent verbal and written communication skills.
  • Self-motivation, punctuality, and dependability.
  • Reliability, trustworthiness, and ability to maintain required confidentiality.
  • Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
Work Environment

This is a virtual, hybrid work option with the possibility of in-office presence for technical disruptions or special events. The contact center hybrid model is event-based, with events requiring in-office presence to include technical disruptions in the home working environment or equipment lasting more than one hour, or other business needs determined by Securian management.

Benefits
  • Paid time off, including personal days and vacation time.
  • Flexible leave programs for parental leave, caregiver leave, bereavement, and military leave.
  • Company-funded pension plan and a 401(k) retirement plan.
  • Health insurance for associates and their eligible family members.
  • Volunteer time and a dollar-for-dollar matching gift program.
About Securian Financial

At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. We want you to connect with your work, your relationships, and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being, and work-life balance.