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Client Relations Coordinator

2 months ago

Red Wing, Minnesota, United States Red Wing Brands of America Full time
Job Overview

Company Overview:
Red Wing Brands of America is a renowned organization located in Minnesota, known for its commitment to quality and customer satisfaction. With a global workforce of 2300 employees, we pride ourselves on maintaining a family-oriented culture while driving innovation in our industry.

Position Summary:
This full-time role offers a competitive salary range based on qualifications and experience. As a key player in our organization, you will cultivate and sustain vital relationships with designated key accounts. Your primary responsibility will be to act as the main liaison for customers, overseeing all facets of account management, particularly in order fulfillment, while also engaging in marketing, sales, and product development initiatives.

Key Responsibilities:

  • Oversee customer orders, ensuring timely delivery and providing regular updates.
  • Streamline internal processes to guarantee prompt delivery and address any order-related issues.
  • Prepare sales quotes and manage electronic order processing.
  • Coordinate special requirements such as invoicing and packaging with relevant departments.
  • Maintain compliance with vendor agreements and customer instructions.
  • Monitor pricing discrepancies and manage credit-related matters.
  • Stay informed on export compliance and international shipping regulations.
  • Collaborate with brand managers and sales teams to align with customer needs and market trends.
  • Work closely with credit analysts to ensure the efficient shipment of customer orders.

Qualifications:
To be successful in this role, candidates should possess:

  • Proficiency in Word, Excel, Outlook, Salesforce, and ERP systems.
  • In-depth knowledge of product offerings.
  • Understanding of the sales process and market dynamics.
  • Strong organizational and prioritization skills.
  • Analytical thinking capabilities.
  • Excellent verbal and written communication skills.
  • Experience with export compliance.
  • Interpersonal skills and the ability to thrive in a team environment.
  • Adeptness in building trust with diverse individuals from various backgrounds.

Additional Information:
Red Wing Brands of America is an Equal Opportunity Employer, committed to fostering an inclusive workplace. All employment offers are contingent upon satisfactory background checks. We maintain a drug-free workplace and do not engage recruitment agencies for this position.