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Pool Beverage Manager

2 months ago

Las Vegas, Nevada, United States MGM Resorts International Full time

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Managing all aspects of the operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental and MGM Grand policies, practices and procedures.

THE JOB:

  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division, and the MGM Grand brand standard.
  • Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability for MGM Grand.
  • Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards.
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment.
  • Maintains a working relationship with the Culinary Union; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
  • Interacts with guests frequently to ensure satisfaction and enjoyment of the experience. Reacts to any guest complaints and takes any appropriate action
  • Ensure the guests' special requests are met.
  • Perform all other job related duties as requested.

SUPERVISION:

  • Cocktail Servers
  • Food Runners
  • Bartenders
  • Cabana Host

A GREAT CANDIDATE WILL HAVE:

  • Bachelor's degree in related field or equivalent education and experience
  • At least two (2) years of experience in the hospitality industry
  • At least three (3) experience in scheduling, staffing and management.
  • High School diploma and equivalent
  • Previous experience working in a similar resort setting
  • Previous experience managing employees using a Collective Bargaining Agreement

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Food Handler Card
  • Alcohol Awareness Card
  • Non-Gaming Card
  • Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must have basic computer skills with Word and Excel.
  • Must be able to communicate effectively in English, in both written and oral forms.
  • Maintain a hygiene level above that required by the local Health Department and ensures that food sanitation, safety and proper food handling functions are practiced on a daily basis.
  • Management, employees and guests efficiently, with proper reporting and meetings.
  • Must possess the ability to access all areas of the restaurant, the ability to move frequently & freely about facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items weighing up to 50 lbs. without restriction, work in close quarters or small rooms and is occasionally exposed to hot, cold, wet and/or humid condition and work environmental factors include noise, dust, and smoke.
  • Must have interpersonal skills to deal effectively with all business contacts and employees.
  • Maintain a professional, neat and well-groomed appearance, adhering to MGM Grand standards.
  • Ability to work every station in the kitchen in any time of need.
  • Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
  • Ability to access all areas of the facility and travel off property when representing.
  • Excellent customer service skills.
  • Ability to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Ability to identify / assess problems and situations, refer to applicable policies and guidelines, identify practical / creative options and determine / develop / recommend appropriate courses of action.
  • Ability to communicate, [orally and/or in writing], by providing and obtaining information of a complex, technical or sensitive nature, effectively, clearly, correctly, concisely, completely, logically, in a timely manner, and at an appropriate level and format, while maintaining confidentiality.