Executive Director Enterprise Operations

4 weeks ago

Atlanta, Georgia, United States Synovus Financial Full time
Job Description
Job Summary
Provides leadership, vision and strategic direction for the Operations enterprises. Creates strategy, policies and procedures ensuring alignment to Synovus' corporate strategy and goals. Collaborates with all stakeholders in related business functions to develop and implement plans for the infrastructure of systems, processes, and personnel. This leader will be full-time office-based in Atlanta or Columbus GA.
Job Duties and Responsibilities
  • Works in conjunction with the EVP, Technology, Operations, Security to develop and lead the execution of an effective corporate strategy for operations with a focus on exceeding customer service and productivity expectations, metric driven solutions and optimal results.
  • Defines, communicates and implements a best in class operations value mode. Partners with other executive leaders across the enterprise to ensure synergy at all level, with all stakeholders regarding risk, efficiency and effectives, and resources.
  • Develops and leads the execution of an effective corporate strategy for Operations, simultaneously increasing profits, operational efficiency and customer satisfaction. Partners with line-of-business executives across the enterprise to ensure synergy at all levels and with all stakeholders regarding risk, operational efficiency and resources.
  • Partners with senior management with the development and design of key performance indicators, guidelines, work practices and standard operating procedures, service levels and other performance indicators and recommends initiatives to reduce expenses, improve service levels and the work environment.
  • Leads the enhancement of operational systems, processes and policies in support of management reporting, information flow and management, business processes and organizational planning. Oversees the Identification of appropriate technology systems and solutions.
  • Liaises with other cross functional leadership teams whose support is critical to ensure service, quality and other company wide goals are attained. Works closely with executive management team to ensure effective inter-departmental communication.
  • Employs established methods or techniques to the analysis of financial data. Uses knowledge of financial data, including history, strengths, and weaknesses, to evaluate potential solutions to situations. Oversees and monitors business plans to ensure the attainment of financial goals.
  • Builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities. Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways.
  • Promotes ethics and compliance; builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identifies opportunities and takes action to enhance compliance within own organization. Ensures leaders receive the communication and instruction needed to act in accordance with policies and procedures.
  • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
  • Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Minimum Requirements
Minimum Education:
  • Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience.
Minimum
Experience:
  • Fifteen years of banking industry experience leading high performance teams.
Required Knowledge, Skills, Abilities:
  • In depth knowledge of corporate governance principles and managerial best practices
  • Strong business planning, analytical, and conceptual skills
  • Ability to build effective, data driven executive level presentations, summarizing complex issues to highlight key takeaways
  • Ability to work with management across the organization and create buy-in across multiple layers of stakeholders
  • Strong verbal and written communication skills
  • Managing relationships with senior executives
  • Strong verbal and written communication skills
Additional Information
Preferred Knowledge, Skills, Abilities:
  • Knowledge and understanding of the Synovus organization
  • Banking and/or Financial Services experience
  • Community and Industry Association involvement (Technology Association of Georgia- (TAG), Women in Technology (WIT), etc.,)
Estimated Salary: $20 to $28 per hour based on qualifications.

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