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Executive Director of Global Legal Operations and Strategy

2 months ago


Atlanta, Georgia, United States NCR Full time
About NCR

NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, NCR has approximately 16,000 employees in 35 countries across the globe.

For nearly 140 years, NCR has been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

NCR is the leader in the market segments it serves and the technology it delivers, creating exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions.

NCR leverages its expertise, R&D capabilities, and unique platform to help navigate, simplify, and run its customers' technology systems.

The company's mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

NCR's solutions empower its customers to succeed in today's competitive landscape.

NCR's unique perspective brings innovative, industry-leading technology to all the moving parts of business across industries.

NCR has earned the trust of businesses large and small – from the best-known brands around the world to your local favorite around the corner.

Job Summary

The Executive Director of Global Legal Operations and Strategy serves as a leader of the global law department's operations team and is a roll-up-your-sleeves role that prizes initiative, problem-solving, and collaboration.

The role supports the global law department and champions the overall operational effectiveness of the legal team, and coordinates with the other members of the legal leadership team to ensure the department's objectives are realized.

Key Responsibilities

The Executive Director of Global Legal Operations and Strategy will oversee:

  • Change management and continuous improvement of internal legal service delivery through innovations in process, analytics, and technology.
  • Enhancing NCR's legal value chain through a comprehensive external legal vendor management program that includes all legal service providers.
  • Optimization of the department's internal and external labor resources through coordinated planning with the General Counsel and senior law leaders regarding the mix and use of law firms, alternative providers, and temporary resources.
  • Managing all aspects of NCR's law firm vendor invoice platform and working closely with the Finance Department to manage accruals and invoice flow.
Requirements

The Executive Director of Global Legal Operations and Strategy must have direct knowledge of and be a part of a multi-disciplinary team responsible for:

  • Change Management:
    • Foster a sense of urgency and build a coalition of stakeholders in leading legal operations change initiatives inside the law department, in the enterprise at large, and throughout NCR's legal supply chain.
  • Strategic Planning:
    • In collaboration with senior lawyers, create and recommend new objectives benefiting the department and optimal operations, as well as course corrections and/or maintenance on existing programs.
  • Technology:
    • Ensure company-wide tools are being fully utilized by the Law Department. Research, vet, implement, integrate, maintain, and optimize legal-specific toolsets from e-billing to artificial intelligence.
  • External Resource Management:
    • Optimize the legal value chain. Manage the external resource management program integrating the department's internal workflows with managed services, vendors, and law firms.
Qualifications

The ideal candidate will have:

  • Bachelor's Degree required; Finance or Accounting background is a plus.
  • 10+ years' experience in operations, the legal market, or working with legal services.
  • 5+ years' experience in legal operations.
  • Proven track record of making an impact, developing and executing on strategies, and delivering superior results in both the short and long term.
  • Familiarity with Counsellink.
  • Understanding of law firm or other similar professional services billing and pricing, and experience with alternative fee arrangements.
  • Understanding of litigation/transaction matter lifecycles.
  • Attention to detail with excellent time management and multitasking/prioritization abilities.
  • Technology-savvy, with proficiency in all Microsoft Office applications, especially Word and Excel expertise with eBilling software (WK Passport, preferred).
  • Excellent interpersonal skills; comfortable dealing with all levels of the organization.
  • Excellent written and oral communication skills, with strong ability to communicate concisely with a wide variety of audiences, including senior management and key external stakeholders, and proven ability to engage, influence, and align stakeholders.
  • Ability to create high-quality presentation materials.
  • Consummate team player with excellent judgment.