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Customer Service Specialist/Administrative Assistant
3 months ago
Customer Service Specialist/Administrative Assistant
Job Category :
Customer Service Requisition Number :
CUSTO025477 Showing 1 location Job Details
Description
At Orkin, our purpose is to help protect the world where we live, work, and play.
Our Customer Service Specialists are committed to this purpose.
At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career
The Successful Customer Service Specialist Will . . .
Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:
Contact customers to schedule and confirm service appointments
Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
Schedule & communicate with Service Technicians to meet customer requirements
Perform outbound calls to customers to follow-up on service received
Perform outbound calls to customers regarding outstanding account balances
Receive payments from past due customers
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
Reschedule unserviced accounts within 24 hours
Answer inbound customer service calls with an open, friendly greeting
Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
Use strong communication skills to communicate/empathize with customers
Work well within a team
Participate in quality assurance processes/programs/initiatives as requested
If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team
We Offer
Competitive hourly pay
Employee discounts, tuition reimbursement, dependent scholarship awards
Quality, comprehensive training programs
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing and is a recession resistant line of business
Orkin is financially stable and growing as the largest subsidiary of , (NYSE:
ROL), headquartered in Atlanta, GA
Requirements:
We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
Keywords:
customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
Skills
Required
Problem Solving Ability Intermediate Influencing Others Intermediate Customer Service Advanced Customer Focus Advanced Communication Advanced Self-Management Advanced Dedicated :
Devoted to a task or purpose with loyalty or integrity Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion :
Inspired to perform well by the completion of tasks Education
Required
High School/GED or better.
Experience
Required
2 years:
Proven customer service experience
1 year:
Proficiency in MS Outlook, Word and Excel
Preferred
3-4 years:
Scheduling or dispatch experience in a service industry a plus
Less than 1 year:
Scheduling or dispatch experience in a service industry a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
Estimated Salary: $20 to $28 per hour based on qualifications.