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Customer Service Specialist

2 months ago

Atlanta, Georgia, United States Fresh Form Draft Full time
Customer Service Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $ $28.00 / hour

Overview

Welcome to Fresh Form Draft, a dynamic marketing agency dedicated to enhancing the visibility of our clients. Our team consists of enthusiastic and innovative professionals committed to driving success for our partners.

Position Summary: As a Customer Service Specialist at Fresh Form Draft, you will serve as the primary liaison for our clients' customers, delivering outstanding service and support. Your role is vital in representing our clients' brands and ensuring a positive customer journey through both incoming and outgoing communications.

Compensation: $ $28.00 per hour
Job Type: Full time
Remote position

Key Responsibilities
  • Client Assistance: Manage incoming inquiries from customers regarding questions, orders, complaints, and information about products or services. Provide prompt and accurate solutions to resolve issues and address concerns.
  • Proactive Outreach: Conduct outbound communications to follow up on customer inquiries, perform surveys, and collect feedback. Maintain a professional and courteous demeanor consistently.
  • Sales Support: Guide customers with product or service suggestions, including upselling and cross-selling opportunities as appropriate. Strive to meet or exceed sales objectives and performance benchmarks.
  • Policy Compliance: Adhere to company policies, procedures, and scripts during customer interactions. Ensure compliance with regulatory standards and quality expectations.
Qualifications
  • High school diploma or equivalent.
  • Exceptional communication skills, both verbal and written, with a clear and professional phone presence.
  • Strong problem-solving skills and the ability to maintain composure under pressure.
  • Familiarity with basic computer applications and experience with CRM software or call center systems is preferred.
  • Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
Benefits
  • Comprehensive health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Opportunities for professional development
  • Flexible work arrangements
Join our team and experience a collaborative and innovative workplace where your skills and creativity are appreciated and rewarded.