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Customer Service Specialist

2 months ago

Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time
Customer Service Specialist

We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, coordinating appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and accurately inputting new patient information into our database. Additionally, the specialist will undertake various administrative responsibilities within the organization.

Key Qualifications:
  • High School Diploma or equivalent
  • A minimum of 2 years of experience in a healthcare setting
  • Exceptional customer service abilities
  • Familiarity with medical terminology is advantageous
  • Proficiency in Epic software is preferred
  • Detail-oriented with strong organizational skills
  • Outstanding verbal and written communication capabilities
  • Ability to manage multiple tasks simultaneously