Machine Learning Engineer

2 months ago


Oakland, California, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
The Customer Support Experience team aims to create better-than-human Customer Support experiences by providing better than human chatbot automation, and providing our support advocates real-time intelligent assistance empowered by Gen AI models. Cash App holds people's money, and building customers' trust is absolutely essential to our brand. Our team builds this trust by getting customers the help they need quickly, respectfully, and automatically.
Machine Learning is at the heart of our customer support, and we are looking for a senior modeler to build high-quality support experiences.
As a modeler on the Customer Support Experience team, you will:

  • Build the Cashbot, Cash App's customer support chatbot
  • Understand customer inquiries to deliver the help they need
  • Use smart tooling and recommendation systems for ML facilitated customer/support agent interactions
  • Engineer repeatable, high-throughput modeling pipelines
  • R&D on the next generation of chatbots using LLMs and AI

Technologies we use (and teach):

  • Python (Pandas, sklearn, TensorFlow, PyTorch, keras, etc.)
  • Snowflake and GCP
  • Transformer models (BERT, LLMs, etc.)

Qualifications
You have:

  • 5+ years experience with applied Machine Learning or Deep Learning
  • A graduate degree in Computer Science, AI, ML, Applied Math, Stats, Physics, or a related technical field
  • Worked with Product, Design, and Engineering to prioritize, scope, design, and deploy ML models
  • A track record of providing mentorship and technical leadership
  • An appreciation for the connection between the software you build and the experience it delivers to customers

Qualifications
You have:

  • 5+ years experience with applied Machine Learning or Deep Learning
  • A graduate degree in Computer Science, AI, ML, Applied Math, Stats, Physics, or a related technical field
  • Worked with Product, Design, and Engineering to prioritize, scope, design, and deploy ML models
  • A track record of providing mentorship and technical leadership
  • An appreciation for the connection between the software you build and the experience it delivers to customers


  • Oakland, California, United States Symbotic Full time

    About the RoleSymbotic is seeking a highly experienced Director of Mechanical Engineering and Automation to lead our team of mechanical designers, engineers, and managers in the development of state-of-the-art large-scale capital equipment for the industrial automation market.Key ResponsibilitiesDirect a team of mechanical designers, engineers, and managers...

  • Automation Engineer

    3 days ago


    Oakland, California, United States SoloPoint Solutions Full time

    Job DescriptionSoloPoint Solutions is seeking a highly skilled Electrical Systems Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and developing custom controls solutions for our clients in the life science, food & beverage, and renewable energy industries.Key Responsibilities:Contribute to the...

  • Stationary Engineer

    3 days ago


    Oakland, California, United States Sutter Health Full time

    Job Summary:Sutter Health is seeking a skilled Stationary Engineer to join our team. As a Stationary Engineer, you will be responsible for providing maintenance and repair of all hospital equipment, operating plant and auxiliary equipment, and performing repairs and maintenance on refrigeration equipment, compressors, pumps, and HX units.Key...


  • Oakland, California, United States JSAT AUTOMATION INC Full time

    Job OverviewJSat Automation Inc is seeking a Senior Automation and Validation Engineer to join our dynamic team. This role involves significant collaboration with clients, requiring travel to various sites up to four days a week.Company MissionAt JSat Automation, we are dedicated to equipping our clients with the necessary tools to navigate challenges in...


  • Oakland, California, United States Intuit Credit Karma Full time

    Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans...

  • Stationary Engineer

    3 days ago


    Oakland, California, United States Sutter Health Full time

    Job Summary:Sutter Health is seeking a skilled Stationary Engineer to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our hospital equipment and facilities.Key Responsibilities:Maintenance of all hospital equipment, including mechanical, electrical, and plumbing systems.Operation and...


  • Oakland, California, United States Planted Solar Full time

    Exciting Opportunity in Renewable EnergyAt Planted Solar, we are at the forefront of the renewable energy revolution, boasting over 1.7 terawatts of solar capacity globally. Our mission is to construct an additional 3 terawatts of solar capacity annually for the next 25 years, and we are innovating new technologies to transform the solar industry. We are...

  • Engineering Manager

    2 months ago


    Oakland, California, United States Matrix Precise Full time

    BS/BEng in engineering/computer science or equivalent 5 years of software engineering management experience using an agile development process 10+ years developing commercial software in Java, RDBMS and modern web development tech stack.Keen sense of user experience from an engineering management perspective to be able to reason with leads and product...

  • Hydraulic Engineer

    2 weeks ago


    Oakland, California, United States Wood Rodgers Full time

    Job OverviewAre you looking for a fulfilling role that promotes a positive workplace and enhances team dynamics? If you are adaptable, proactive, approachable, and possess strong problem-solving skills, then this opportunity may be ideal for you.Wood Rodgers, a prominent engineering consulting firm, is seeking a dedicated Engineer to become part of our Water...


  • Oakland, California, United States Wood Rodgers Full time

    Job OverviewAre you looking for a role that allows you to cultivate a positive workplace and enhance employee relations? If you are adaptable, proactive, approachable, and possess strong problem-solving skills, you may be the perfect fit for our team.Company: Wood Rodgers, a prominent engineering consulting firm, is seeking an Engineer to become part of our...

  • Faade Engineer

    9 hours ago


    Oakland, California, United States RDH Building Science Full time

    About the RoleWe are seeking a highly skilled and experienced Faade Engineer to join our team at RDH Building Science. As a Faade Engineer, you will play a critical role in the design, analysis, and review of high-performing building enclosure systems.Key ResponsibilitiesClient Communication: Establish and maintain effective communication with clients to...


  • Oakland, California, United States Block Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...


  • Oakland, California, United States Kleinfelder Full time

    Become a Key Player at Kleinfelder as a Geotechnical Engineering Project LeaderElevate your career in geotechnical engineering with Kleinfelder. Our dedicated Geotechnical team is on the lookout for professionals who are ready to tackle challenges, contribute positively, and promote their own professional growth. From seismic analysis to innovative...


  • Oakland, California, United States Dudek LLC Full time

    Position OverviewDudek LLC is actively seeking a full-time Senior Engineer to join our Engineering Division. This role involves providing strategic planning and design assistance as part of a collaborative project team focused on water, wastewater, and recycled water initiatives, primarily emphasizing treatment-related planning and design. The ideal...


  • Oakland, California, United States Block Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...


  • Oakland, California, United States Coffman Engineers Full time

    Company Overview Coffman Engineers is a multifaceted engineering firm providing comprehensive consulting services across various sectors, including commercial, retail, institutional, governmental, and industrial projects. Established in 1979, our firm has expanded to over 20 locations, delivering exceptional service to clients both domestically and...


  • Oakland, California, United States Wood Rodgers Full time

    Job OverviewAre you looking for a role that promotes a collaborative work atmosphere and strengthens employee engagement? If you are adaptable, proactive, approachable, and possess strong problem-solving skills, you may find a great fit here.Wood Rodgers, a prominent engineering consulting firm, is seeking a Water Resources Engineer to become part of our...


  • Oakland, California, United States Square Full time

    Position OverviewThe Manufacturing Test Engineering division at Square plays a crucial role in ensuring that the multitude of hardware products produced in our facilities adhere to design specifications and fulfill customer expectations. Our team comprises a diverse array of engineers who leverage their varied backgrounds to tackle complex challenges within...

  • Stationary Engineer

    16 hours ago


    Oakland, California, United States Eco-Alpha Environmental & Engineering Services, Inc Full time

    Job SummaryEco-Alpha Environmental & Engineering Services, Inc. is seeking a skilled Facilities Maintenance Specialist to join our team. As a key member of our facilities operations team, you will be responsible for performing general preventive maintenance and corrective repair of buildings, commercial systems, equipment, and grounds.Key...


  • Oakland, California, United States AECOM Full time

    **Job Summary**AECOM is seeking a highly skilled California Traffic Engineering State Manager to lead our traffic engineering efforts in California. As a senior leader, you will be responsible for coordinating and providing technical expertise for mid-to-large-size projects, leading technical client relationships, and playing a major role in business...