Guest Experience Associate

2 months ago

Honolulu, Hawaii, United States SSA Group, LLC Full time
Thursday, April 18, 2024 The Pearl Harbor Historic Sites include:
Pearl Harbor National Memorial, Battleship Missouri Memorial, Pacific Fleet Submarine Museum, and Pearl Harbor Aviation Museum.

Here is your opportunity to work in one of the most visited historical sites in the world We have full-time and part-time positions available for Guest Experience Associates.


Please apply if the following applies to you:

Energetic, reliable, punctual, dependable, & trustworthyExcellent Customer Service with AlohaFlexible and able to adapt to changing routines, priorities, job conditionsBasic computer skills including word processing, internet and email.

Able to stand for long periods of time, mostly outdoorsFlexible hours, shifts between 6:

30-5:
30pm daily, 35-40 hours per week for full time, 15-19 hours per week for part time.

The successful candidate is outgoing and friendly, able to communicate effectively with team members and enjoys engaging with our guests.

If you wish to work in a historically rich environment and would like to join our team, please apply today Include job history and prior employer contact information along with your schedule availability.

As our locations are on an active military base, you will need to successfully pass a background check for employment.


Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more.
We increase revenue opportunities for partners across the United States.
With 50 years in the business, SSA has refined the basics while pioneering better ways forward.
With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family's sense of love anddedication.

We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always.

We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.


Position Title:

Guest Experience AssociateReports to:
Guest Experience Manager and Assistant Guest Experience Manager.
ResponsibilitiesPerform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Day-to-day functions of admissions and membership windows.
Drive ticket packages and membership growth through daily goals.
Maintain compliance with cash-handling procedures.
Perform their duties to the best of their abilities and promote an overall best guest experience.
Perform other tasks deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
RequirementsGoal-oriented and flexible to meet the needs of the operation.
Demonstrates desire to help the team succeed.
Driven by cultural attractions and the environment they support.
People-person that shares Aloha with all our guests.
Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
Individual who brings excitement and opportunity to engage with the team and guests.
Cashier and cash handling experience a plus.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA

BelongingPromote an inclusive & supportive approach within the Brand team, with networking continuing at all unitsFocuses on removing barriers and empowering growth and opportunity for team members at all levelsLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessaryEngages with SSA/Unit in driving community effort through engagement activities and focus.

On opportunities of giving backPrevious ExperienceNone RequiredThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.

The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.
e.
emergencies, changes in personnel, workload, rush jobs or technological developments)SSA Group, LLC.
is an equal opportunity employer.

We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be.
Compensation and BenefitsHourly, Non-Exempt.
Pay is based on range in consideration of relevant job experience and certification/educationEmployee Assistance ProgramGet Paid EarlyTuition Discount through Partnership CollegeMeal Plan & employee DiscountsAll California Residents:

By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).


San Francisco Residents:


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please see the Fair Chance Ordinance - Know Your Rights document for more information.
By submitting your job application, you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.
#J-18808-Ljbffr Recommended Skills Adaptability Business Software Communication Customer Service Friendliness Leadership Apply to this job.
Think you're the perfect candidate? Apply on company site

Estimated Salary:
$20 to $28 per hour based on qualifications.

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