Guest Services Representative

1 week ago


Honolulu, Hawaii, United States US Commander, Navy Installations Full time
Position Overview

The role of the Front Desk Associate is crucial in maintaining the highest standards of guest service and satisfaction. This position involves a variety of responsibilities aimed at ensuring a secure and welcoming environment for all guests.


Key Responsibilities
  • Maintain the security and privacy of all guests at all times.
  • Exhibit a friendly demeanor and positive attitude while effectively communicating with guests.
  • Assist in resolving customer complaints, involving management when necessary.
  • Utilize the Property Management System (PMS) to manage guest information, reservations, and check-ins.
  • Verify guest registration details and secure credit card information for incidental charges.
  • Process reservations and provide alternative lodging options when necessary.
  • Manage room assignments and issue room keys, while maintaining accurate records of guest accounts.
  • Handle cash transactions and prepare financial reports at the end of each shift.
  • Ensure the front desk and lobby area are kept clean and organized.
  • Run and print necessary reports from the PMS, including expected arrivals and night audit reports.
  • Answer phone calls and direct them to the appropriate personnel.
  • Log maintenance issues and ensure prompt notification to the relevant department.
  • Retrieve and manage lost and found items, contacting guests as needed.
  • Perform additional duties as assigned.

Supervision

This position operates under the direct supervision of the Front Desk Associate Leader or Supervisor, who provides general guidance on work tasks and priorities.


Work Environment

The Front Desk Associate primarily works indoors in a well-maintained office environment, requiring extended periods of standing and the ability to lift objects up to 30 pounds.


Qualifications

Preferred candidates will have at least six months of experience in hospitality operations, strong computer skills, and effective communication abilities in English. Basic math skills are also required.


Special Requirements

This position may require working weekends, holidays, and rotating shifts. A valid state driver's license may be necessary, and travel to other facilities could be part of the job duties.



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