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Guest Reservation Specialist

2 months ago

Honolulu, Hawaii, United States Marriott International, Inc Full time
Additional Information Part Time
Job Number
Job Category Reservations
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest booking requirements and recommend suitable accommodation types. Confirm the availability of room categories and pricing. Clarify guarantee, special rate, and cancellation terms to clients. Facilitate and document unique requests. Provide information regarding property amenities and room features. Implement sales strategies to optimize revenue. Enter and retrieve information in the reservation database. Designate special reservation categories (e.g., complimentary stays, employee discounts, travel agent inspection rates, and wholesale bookings) by inputting the appropriate codes and rates into the system. Adhere to proper escalation protocols when resolving guest issues.

Adhere to all organizational policies and procedures; ensure uniform and personal appearance are tidy and professional; maintain confidentiality of sensitive information; safeguard company assets; protect the privacy and security of guests and colleagues. Greet and acknowledge all guests in accordance with company standards; anticipate and address guests' service requirements; assist individuals with disabilities; express gratitude to guests with genuine appreciation. Communicate with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues; support team efforts to achieve common objectives; listen and respond appropriately to the concerns of fellow employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $24.02 to $30.03 per hour.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.