Overnight Guest Experience

1 month ago

Honolulu, Hawaii, United States Romer House Waikiki Full time
Romer House Waikiki Romer House Waikiki Honolulu, HI Honolulu, HI Part-time Part-time $26.
68 - $31.
50 an hour $26.
68 - $31.

50 an hour Compensation Type:

Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
Highgate is the dominant player in U.
S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
The Romer House Waikiki, Hawaii Overview:

The Overnight Guest Experience (Part-time) is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.

He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities:

Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Must be able to prioritize job functions in order to meet deadlines.
Perform guest services functions as required (i.
e.
check guests in/out, take reservations, we-up calls, etc.)
.
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.
e.
, Daily Operating Report, Discount Programs, Tax Reports, etc.)
according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including statistics.
Input and update financial information into corporate communications network.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Ensure overall guest satisfaction.
Respond to governmental inquiries upon receipt.
Handle guest requests

Qualifications:

High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
Guest Service Experience preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late/Overnight shift Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Salary $26.
68 - $31.

Estimated Salary:
$20 to $28 per hour based on qualifications.

  • Overnight Guest Services Coordinator

    6 days ago

    Honolulu, Hawaii, United States Hilton Waikiki Beach Full time

    Compensation: $30/hour - $32/hour Are you an innovative, meticulous, and resourceful individual with a passion for exceptional service? The perfect candidate not only manages guest check-ins and check-outs but also embraces the flexibility to work various schedules, including weekends, holidays, and at least four overnight shifts. Our Guest Service...

  • Overnight Guest Services Specialist

    6 days ago

    Honolulu, Hawaii, United States Hilton Waikiki Beach Full time

    Compensation Range: $30/hour - $32/hourAre you an innovative, meticulous, and adaptable problem-solver? Do you embody the spirit of hospitality? The perfect candidate will not only manage guest check-ins and check-outs but will also demonstrate flexibility in working various schedules, including weekends, holidays, and a minimum of four (4) overnight shifts....

  • Guest Experience Leader

    12 hours ago

    Honolulu, Hawaii, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a dedicated and passionate Guest Services Manager to lead our team in providing exceptional guest experiences. We are committed to creating a welcoming and memorable environment for every visitor. Our hotel, known for its comfortable accommodations and attentive service, offers a haven for travelers seeking relaxation and...

  • Guest Experience Associate

    2 months ago

    Honolulu, Hawaii, United States SSA Group, LLC Full time

    Thursday, April 18, 2024 The Pearl Harbor Historic Sites include:Pearl Harbor National Memorial, Battleship Missouri Memorial, Pacific Fleet Submarine Museum, and Pearl Harbor Aviation Museum.Here is your opportunity to work in one of the most visited historical sites in the world We have full-time and part-time positions available for Guest Experience...

  • Guest Services Coordinator

    5 days ago

    Honolulu, Hawaii, United States Hawaii Americana Realty Full time

    Job OverviewWe are looking for a dedicated Guest Services Coordinator to enhance our hospitality team. This role involves welcoming guests, addressing their needs, and identifying opportunities for improving service efficiency.Shifts Available: Multiple shifts are offered, including overnight from 10 PM to 6 AM, as well as daytime shifts from 6 AM to 2 PM...

  • Overnight Security Guard

    1 month ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    We are seeking a dedicated and responsible individual to join our team as an Overnight Security Guard with the ability to cover if needed during the day shift. This position will require the individual to work late-night hours to ensure the safety and security of our residents, guests, and property. Needed ASAP. Responsibilities:Monitor and authorize...

  • Guest Room Attendant

    2 months ago

    Honolulu, Hawaii, United States Hilton Hawaiian Village Waikiki Beach Resort Full time

    Hilton Hawaiian Village is hiring for Guest Room Attendant to join the Vacation Ownership Housekeeping team. Be part of a team that is ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces listClassification: Full-TimeShifts: Full availability, must be able to work morning, evening, overnight, weekends and holidaysThe hourly wage rate...

  • Guest Services Assistant Manager

    5 hours ago

    Honolulu, Hawaii, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:We are seeking a...

  • Guest Service Ambassador

    2 months ago

    Honolulu, Hawaii, United States Prince Waikiki Full time

    Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2651 Aloha and Welcome Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.We are confident that our salary and benefits package will be attractive. In addition to competitive...

  • Guest Advocate

    2 months ago

    Honolulu, Hawaii, United States Target Full time

    Starting Hourly Rate / Salario por Hora Inicial:$18.25 USD per hourALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who...

  • Overnight Logistics Specialist

    6 days ago

    Honolulu, Hawaii, United States Aloha Hospitality Professionals Full time

    Job OverviewPosition Title: Overnight Logistics Specialist - Temporary RoleWork Schedule:SundayTuesdayWednesdayThursdayPosition Summary: The Overnight Logistics Specialist is essential to the efficient functioning of our distribution and storage operations. This role entails the movement of substantial quantities of goods between different sections, ensuring...

  • On-Demand: Guest Advocate

    3 months ago

    Honolulu, Hawaii, United States tapwage Full time

    Starting Hourly Rate / Salario por Hora Inicial: $17.00 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are,...

  • Guest Relations Specialist

    5 days ago

    Honolulu, Hawaii, United States Halepuna Full time

    Position OverviewThe Guest Relations Specialist plays a pivotal role in enhancing the guest experience at Halepuna. This position is essential for providing outstanding service, ensuring guests feel welcomed and valued from the moment they arrive until their departure.Key Responsibilities1. **Guest Interaction**: Greet and acknowledge all guests upon arrival...

  • Guest Services Attendant

    9 hours ago

    Honolulu, Hawaii, United States Pyramid Global Hospitality Full time

    Position OverviewThis role encompasses responsibilities as both a Bell Attendant and Valet. The individual will be tasked with:Facilitating Guest Requests: Efficiently responding to guests' needs for valet parking services.Vehicle Management: Safely parking and retrieving vehicles for guests.Luggage Assistance: Storing and retrieving guest luggage as...

  • Guest Room Specialist

    5 days ago

    Honolulu, Hawaii, United States Hyatt Hotels Full time

    Hyatt Hotels - As a Guest Room Specialist, your primary responsibility will be to ensure the immaculate upkeep of the assigned guest accommodations. This role involves:Maintaining Cleanliness: You will be tasked with the thorough cleaning and organization of guest rooms to provide a welcoming environment.Physical Requirements: The position requires the...

  • Guest Services Coordinator

    6 days ago

    Honolulu, Hawaii, United States Piko Kitchen + Bar Full time

    At Piko Kitchen + Bar, we pride ourselves on creating a warm and inviting atmosphere for our guests. Our restaurant and bar, located in a vibrant setting, offers a delightful experience with a focus on comfort food and enjoyable moments with friends.We are currently seeking *Guest Services Coordinators* to enhance our team. This role is essential in ensuring...

  • Guest Relations Specialist

    6 days ago

    Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time

    Compensation Type:Hourly Highgate Hotels:Highgate is a prominent real estate investment and hospitality management firm recognized for its innovative approach within the sector. The company is a leading entity in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its presence in the Caribbean and...

  • Guest Reservation Specialist

    5 days ago

    Honolulu, Hawaii, United States Marriott International, Inc Full time

    Position OverviewAs a key member of our reservations team, you will be responsible for managing all incoming reservation inquiries, modifications, and cancellations through various communication channels. Your role will involve:Identifying and understanding guest reservation requirements to recommend suitable room types.Confirming the availability of...

  • Guest Room Specialist

    7 hours ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    Position OverviewLocationOhia Waikiki HotelCompensation$19.51 per hourAbout Springboard HospitalitySpringboard Hospitality is a leading third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across various locations. Our team comprises a diverse array of innovators, storytellers, and community leaders dedicated to...

  • Guest Services Agent

    3 weeks ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$25.68JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office might be the place for you You will have the opportunity to welcome our guests, while experiencing...