Guest Experience Leader

2 months ago


Honolulu, Hawaii, United States Gecko Hospitality Full time

Gecko Hospitality is seeking a dedicated and passionate Guest Services Manager to lead our team in providing exceptional guest experiences.

We are committed to creating a welcoming and memorable environment for every visitor. Our hotel, known for its comfortable accommodations and attentive service, offers a haven for travelers seeking relaxation and rejuvenation.

Responsibilities:
  • Oversee all guest services associates, including front desk, concierge, valet, and pool operations, ensuring they adhere to brand standards and procedures.
  • Manage scheduling, inventory, and budgets effectively to optimize operational efficiency.
  • Cultivate a positive and supportive work environment that fosters teamwork and collaboration among staff members.
  • Resolve guest inquiries and concerns promptly and professionally, exceeding expectations and ensuring guest satisfaction.
  • Lead by example, demonstrating exceptional communication, interpersonal skills, and a commitment to delivering outstanding service.
Qualifications:
  • Minimum of 2 years of experience in the hospitality industry in a similar management role.
  • Proven ability to lead, motivate, and develop teams effectively.
  • Strong organizational, communication, and problem-solving skills.
  • A passion for delivering exceptional guest experiences and creating a positive work environment.

Gecko Hospitality offers a competitive compensation package and benefits program. If you are a dedicated and service-oriented individual who thrives in a fast-paced environment, we encourage you to apply.



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