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Guest Services Assistant Manager
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.
About the Role:
We are seeking a highly skilled and experienced Guest Services Assistant Manager to join our team at Four Seasons Resort Hualalai. As a key member of our Rooms team, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and leading a team of dedicated professionals.
Key Responsibilities:
- Supervise, train, and motivate employees to provide exceptional guest service and ensure thorough understanding of all duties and responsibilities.
- Manage the Guest Services team, directing all activities to ensure effective communication, problem-solving, and follow-up on guest requests and special requirements.
- Interview, train, and schedule staff, conduct performance evaluations, and discipline staff when necessary.
- Review and monitor staff schedules, ensuring standards are met, staff is supported, and guest needs are met.
- Resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Coordinate arrivals and departures, ensuring any discrepancies are resolved, and reviewing daily arrivals to ensure proper handling of special attention guests, return guests, groups, curb sides, and club guests.
- Take action in all matters related to guest safety, security, satisfaction, and well-being when senior managers are not available, responding swiftly and effectively in any hotel emergency or safety situation.
- Check in and out guests from their rooms, ensuring all check-in and check-out standards are met, and assist valet and door attendants in ensuring check-in and check-out standards are met.
- Utilize various computer systems to ensure guests are checked into the appropriate room.
Requirements:
- Successful candidate must possess legal work authorization in the United States.
- Ability to accurately read and work with computer systems.
- Strong customer service skills.
- Proficient knowledge of Microsoft Word, Excel, and 10-key by touch.
- Valid driver's license.
Benefits:
- Salary range: $72,000 - $100,000.
- On-site physical therapist.
- 24-hour access to indoor and outdoor gym.
- Holiday, vacation, and sick pay.
- Robust benefit plan.
- Company match 401(k) plan.
- Laundered employee uniform.
- Free employee meals prepared by the Four Seasons culinary team.
- Complimentary stays at Four Seasons worldwide.
- Training and development opportunities.
- Employee recognition programs.
