Guest Room Specialist

1 week ago

Honolulu, Hawaii, United States Springboard Hospitality Full time
Position Overview

Location
Ohia Waikiki Hotel

Compensation
$19.51 per hour

About Springboard Hospitality

Springboard Hospitality is a leading third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across various locations. Our team comprises a diverse array of innovators, storytellers, and community leaders dedicated to creating memorable experiences for our guests.

Role Summary

The primary responsibility of this role is to uphold the cleanliness and sanitation of guest accommodations, corridors, elevators, and other designated areas. The individual will also be tasked with delivering items to guest rooms as needed. This position requires a commitment to maintaining high standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Maintain a clean and organized environment by performing daily cleaning tasks in guest rooms and public areas.
  • Handle linens and waste disposal in accordance with established procedures.
  • Inspect and clean all areas of the guest room, including under furniture and in closets.
  • Ensure floors are free from debris through vacuuming, sweeping, and mopping.
  • Dust and sanitize furniture, fixtures, and surfaces to ensure a welcoming atmosphere.
  • Report any maintenance issues or lost items to the appropriate supervisor.
  • Respond courteously to guest requests and concerns, ensuring a positive experience.
Qualifications
  • Ability to adapt to varying workloads based on hotel occupancy.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Ability to work collaboratively in a team-oriented environment.
  • Capable of maintaining composure under pressure and meeting deadlines.
  • Attention to detail and a commitment to high-quality service.
  • Ability to follow instructions and work independently.
  • Respect for guest confidentiality and hotel policies.
Experience Requirements
  • Minimum of 1 year of experience in a hospitality role or similar environment.
  • Proficiency in basic computer skills, including familiarity with Microsoft Office.
  • High School diploma or GED required; higher education preferred.
  • Knowledge of safety and security protocols within a hospitality setting.
  • Excellent communication skills in English, both written and verbal.
  • Energetic and outgoing personality with strong interpersonal skills.
Additional Expectations
  • Adhere to company policies and procedures as outlined in the Associate Handbook.
  • Demonstrate knowledge of safety protocols to ensure a secure environment for guests and staff.
  • Flexibility to work various shifts, including weekends and holidays as needed.
Benefits

Springboard Hospitality offers a collaborative work environment with a comprehensive benefits package for eligible employees, including:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Employee discounts at Springboard Hospitality properties
Springboard Hospitality is an equal opportunity employer, committed to fostering an inclusive workplace.

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