Member Service Agent

2 months ago

Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full time
About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

How is this Role Important to our Work:

This position is responsible for supporting the Direct Sales Channel by completing and applying retention strategies and working directly with members to provide health plan guidance and navigation. This role supports the sales team and Book of Business, growth goals with administrative duties and is focused on Member satisfaction metrics.

This position is a teleworker but the Member Service Agent will be traveling to locations in MN to assist the sales team primarily in the fourth quarter.

A Day in the Life:Lead, implement and coordinate the retention strategy, including communications and events, by collaborating with partners such as Sales, Marketing and CXMeet retention, strategy and business planning goals as assigned by managementFunction as Brand Ambassador with members and non-membersAnswer questions and provide guidance for current members with service-related inquiries.Resolve inquiries with internal partners and communicate directly with members to ensure timely resolution and member satisfactionAssist with the application process for current members switching plans by completing suitability conversations, answering questions, supplying relevant marketing materials and completing enrollmentsAnswer and follow up on incoming sales calls, emails and mail from prospective members generated by marketing and retention campaigns and set sales appointmentsGather data measuring the attendance, satisfaction and impact of daily guest interactions and special events, including administration of surveys.Perform administrative related activities including data entry, lead disbursement, reporting, managing supplies and marketing materials.Develop and deliver presentation materials for internal and external audiences in in-person and virtual settingsMaintain detailed records, documentation for all customer interactions in CRM toolFollow all Federal, State and CMS regulations and laws and BCBSMN compliance guidance.Remain knowledgeable of industry and competitor trends, marketing materials, advertising campaigns to effectively develop and implement retention strategy and to make recommendations to improve effectiveness of the department.Other duties as assigned.Nice to Have:Understanding of health care industry or health insuranceExperience working with seniors.Experience with Salesforce platform or CRM toolFamiliarity with MedicareRequired Skills and Experiences:2+ years related experience or bachelor's degree. All relevant experience including work, education, transferable skills, and military experience will be considered.Acquire and maintain a valid MN Resident Producer License in the lines of Life & Health/Accident in good standing within 60 days of employmentExcellent relationship building and interpersonal skills and works well on a teamDemonstrated strong communication skills and attention to detail.Ability to organize, prioritize and follow through on retention strategies, member interactions and sales support activitiesTravel as needed to locations in Minnesota.Make A Difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

  • Front Desk Agent- FT/PT

    3 weeks ago

    Eagan, Minnesota, United States Omni Hotels & Resorts Full time

    Front Desk Agent- FT/PTJob LocationsUS-MN-EaganRequisition ID # of Openings1Category (Portal Searching)Front Office OperationsLocationA substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily...

  • Food Service Team Member

    2 days ago

    Eagan, Minnesota, United States Border Foods Full time

    About UsAt Border Foods, we're dedicated to Delivering Exceptional Customer Experiences and making a positive impact in our communities. As a Team Member, you'll play a vital role in helping us achieve our mission.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Food Service Team Member. In this role, you'll...

  • Customer Service Specialist

    14 hours ago

    Eagan, Minnesota, United States Jordan Radel - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with customers, identifying their insurance needs, and providing personalized solutions.ResponsibilitiesCustomer...

  • Client Relationship Manager

    7 days ago

    Eagan, Minnesota, United States Nick DeVries - State Farm Agent Full time

    Account Manager - Full-Time In OfficeWith a rich history of growth and outstanding service in the community, we are on the lookout for a driven and competitive Account Manager. This role is designed for individuals who excel at identifying opportunities and transforming leads into lasting client relationships. The ideal candidate will have a strong sense of...

  • Senior Account Manager

    2 months ago

    Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full time

    About Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the retention...

  • Client Relationship Manager

    7 days ago

    Eagan, Minnesota, United States Nick DeVries - State Farm Agent Full time

    Account Manager - Full-Time In OfficeWith over a decade of unwavering growth and dedicated service to the community, we are looking to enhance our outstanding team. We seek a driven and competitive Account Manager who can recognize opportunities and effectively transform leads into lasting client relationships. The ideal candidate will exhibit a strong...

  • Client Relationship Manager

    2 weeks ago

    Eagan, Minnesota, United States Nick DeVries - State Farm Agent Full time

    Insurance Account Manager - Full-Time In OfficeWith over a decade of sustained growth and dedicated service to the community, we are looking to enhance our outstanding team. We seek a driven and competitive Account Manager who can recognize opportunities and effectively transform leads into lasting client relationships. The ideal candidate will have a strong...

  • Account Specialist

    2 months ago

    Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full time

    About Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for retaining and...

  • Member Frontline Cashier Associate

    2 days ago

    Eagan, Minnesota, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Frontline Cashier Associate to join our team at Walmart. As a key member of our front-end team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our members.Key ResponsibilitiesMaintain a positive and welcoming...

  • Regional Manager of Life and Financial Services

    2 weeks ago

    Eagan, Minnesota, United States Farmers Insurance of Minnesota - District Office Full time

    Our District Office is seeking to enhance our Life and Financial Services division by adding a Sales Manager. This role will engage with existing clients and leverage our extensive customer base to promote our specialized life and financial offerings. With over 90 years of dedication, Farmers Insurance has consistently prioritized customer support, ensuring...

  • Supply Chain Coordinator

    7 days ago

    Eagan, Minnesota, United States BTX Global LogisticsFinishFirst Full time

    Job Description**Freight Forwarding Operations Agent**At BTX Global Logistics/FinishFirst, we are seeking a highly skilled and organized Freight Forwarding Operations Agent to join our team. This role is responsible for coordinating and managing the transportation of goods and merchandise from one location to another.Key Responsibilities:Coordinate...

  • Logistics Management Specialist

    7 days ago

    Eagan, Minnesota, United States BTX Global LogisticsFinishFirst Full time

    Job Description**Freight Forwarding Operations Agent****Job Summary**BTX Global Logistics/FinishFirst is seeking a highly organized and detail-oriented Freight Forwarding Operations Agent to join our team. As a key member of our operations team, you will be responsible for coordinating and managing the transportation of goods and merchandise from one...

  • Frozen Treats Crew Member

    7 days ago

    Eagan, Minnesota, United States Frozen Treats Of Eagan LLC Full time

    Position OverviewWe are seeking two enthusiastic Frozen Treats Crew Members to enhance our team at Frozen Treats Of Eagan LLC for the summer season. Our work atmosphere is relaxed and enjoyable, fostering a collaborative spirit.Key ResponsibilitiesYour primary duties will include:Crafting delicious custard and Italian Ice desserts for our customers.Learning...

  • Fitness and Wellness Team Member

    4 days ago

    Eagan, Minnesota, United States Orangetheory - Franchise #0231 Full time

    About Orangetheory FitnessOrangetheory Fitness is a leading health and wellness company that is transforming the way people get fit. Our scientifically-proven workout builds strength, increases energy, surpasses workout plateaus, and shapes your body like nothing else.Job SummaryWe are seeking an exceptional individual to join our team as a Fitness Coach. As...

  • Customer Service Representative II

    1 month ago

    Eagan, Minnesota, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Service Center Manager

    4 days ago

    Eagan, Minnesota, United States Jiffy Lube Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant General Manager to join our team at Jiffy Lube. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesWork closely with the General Manager to develop...

  • Tire Service Specialist

    7 days ago

    Eagan, Minnesota, United States Discount Tire Full time

    Location: Eagan, MN 55122 Position Overview: The Tire Service Specialist plays a crucial role in our operations and is an essential part of your career journey with Discount Tire. This position involves the repair, installation, and maintenance of tires for various vehicles, including cars, trucks, and commercial fleets. At Discount Tire, we prioritize...

  • Tire Service Specialist

    7 days ago

    Eagan, Minnesota, United States Discount Tire Full time

    Position OverviewThe Tire Service Specialist plays a crucial role in our operations and is the initial step in your career journey with Discount Tire. This position involves the repair, installation, and maintenance of tires for various vehicles, including cars, trucks, and commercial fleets.Key ResponsibilitiesA Full-Time Tire Service Specialist at Discount...

  • Tire Service Specialist

    2 weeks ago

    Eagan, Minnesota, United States Discount Tire Full time

    Position OverviewThe Tire Service Specialist plays a crucial role in our operations and serves as the initial step in your career journey with Discount Tire. This position involves the repair, installation, and maintenance of tires for various vehicles, including cars, trucks, and commercial fleets. At Discount Tire, we are dedicated to fostering the growth...

  • Environmental Services Associate

    4 days ago

    Eagan, Minnesota, United States Fairview Health Services Full time

    About the Role:At Fairview Health Services, we are seeking a skilled Housekeeping Professional to join our team. As a key member of our environmental services team, you will play a vital role in maintaining a clean, safe, and pleasant environment for our residents, staff, and visitors.Responsibilities:Clean public areas of the building as assigned, including...