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Service Center Manager

2 months ago

Eagan, Minnesota, United States Jiffy Lube Full time

About the Role

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Jiffy Lube. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities

  • Work closely with the General Manager to develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
  • Lead a team of automotive technicians and customer service advisors to ensure excellent customer service and high-quality workmanship.
  • Manage inventory, product ordering, and cash handling processes to ensure efficient operations.
  • Assist the General Manager with budgeting, sales forecasting, and financial performance analysis.
  • Provide coaching, guidance, and direction to team members to ensure they have the skills and knowledge needed to succeed.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Perform opening and closing duties, including managing cash handling and inventory processes.
  • Assist with guest issues and concerns, and work with the District Manager on critical initiatives.

Requirements

  • 1-3 years of retail management experience, preferably in the automotive industry.
  • Exceptional oral and written communication skills.
  • Proven leadership skills, with the ability to inspire and motivate diverse groups of people.
  • Sound business sense and a comprehensive understanding of the retail industry.
  • Ability to analyze and comprehend financial objectives, and recommend strategies to improve sales and service results.
  • Positive, helpful attitude and professional conduct and appearance.
  • Ability to work in a fast-paced, flexible, high-performance retail environment.
  • Guest-first mindset.
  • Ability to read and interpret documents, including safety rules and operating instructions.
  • Ability to stand for long periods, lift up to 50 pounds, and work in a variety of temperatures and environments.

About Jiffy Lube

Jiffy Lube is a leading provider of automotive maintenance and repair services, with over 500 locations across North America. We are committed to delivering exceptional customer experiences and providing a positive work environment for our team members.