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Technology Support III

2 months ago

Dallas, Texas, United States JPMorganChase Full time

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As an Application Support Engineer - AWS Cloud within our technology team, you will be responsible for troubleshooting technical issues for on-premise and Cloud applications, monitoring infrastructure, servers, databases, and distributed batch jobs. You will provide technical leadership and make key decisions to ensure quick service restorations and preserve customer experience. This role provides an opportunity to work with a variety of technologies and influence senior technology leads across organizations.
Job responsibilities

  • Troubleshoot technical issues for on-premise and Cloud applications (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.
  • Monitor infrastructure, servers, databases, distributed batch jobs.
  • Focuses on quick incident mitigation primarily to reduce downtime for customers with End to end view of issues for objectivity.
  • Drives Technical Bridges with information from monitoring and other specific tools.
  • Provides technical leadership and decision taking for quick service restorations.
  • Takes key decision in terms of failovers, isolating DC and preserving customer experience.
  • Performs targeted flow-triage during major incidents using tools expertise.
  • Coordinate and communicate during critical outage situations.
  • Influence senior technology leads across organizations to ensure timely resolution of incidents.
  • Have the ability to run production incident conferences bridges.

Required qualifications, capabilities, and skills

  • Demonstrated knowledge of applications (distributed, Mainframe, Middleware) or infrastructure in a large-scale technology environment both on premises and public cloud.
  • Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions.
  • Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
  • Specific knowledge of IT infrastructure including networks, storage networks, load balancing, content delivery network, server clustering, databases, and application architecture.
  • Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
  • Experience in setting up Splunk alerting and monitoring.
  • Understanding of HAProxy (context-based routing) and Pivotal Gemfire (extended L2 cache).
  • Experience with one or more general purpose programming (Java, Python).
  • Experience with cloud platforms like AWS and Pivotal Cloud Foundry.
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

  • Retail banking experience.
  • Customer-centric - preferable from technical support roles and/or professional services.
  • Cloud Certification.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.