Technology Support Lead

2 months ago

Dallas, Texas, United States JPMorganChase Full time

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in our Consumer and Community Banking team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking in the day-to-day maintenance of the firm's systems will be your go to and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

  • Demonstrate creativity, innovation and high performance. Performance and Interoperability Requirements. Ability to multi-task /change focus quickly. Logging, monitoring, intelligent alerting, self-healing
  • Be responsible for Disaster Recovery, Sustained Resiliency, Chaos Engineering Availability. Service and Operational Level Agreements. Application Knowledge Support Artifacts, etc.
  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Ensures information controls, back-up and recovery strategies are in place across all environments
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing. Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software. Java Application Support Experience
  • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
  • Understanding of risk controls and compliance to departmental and company-wide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

  • Java Application Support Experience
  • Splunk and Scripting - (Automation - using Python, Shell)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

  • Technology Support Lead

    2 months ago

    Dallas, Texas, United States JPMorganChase Full time

    Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead - SAS Administrator on our Corporate Technology - Risk SAS America team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services....

  • Technology Support III

    2 months ago

    Dallas, Texas, United States JPMorganChase Full time

    Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As an Application Support Engineer - AWS Cloud within our technology team, you will be responsible for troubleshooting technical issues for on-premise and Cloud applications, monitoring infrastructure, servers, databases, and...

  • Technology Solutions Lead

    3 days ago

    Dallas, Texas, United States SpringbokIT Full time

    The Technology Solutions Lead plays a pivotal role in spearheading the creation of innovative technology offerings from initial concept to full implementation. This position requires collaboration across various departments and with external partners to ensure that technological advancements align with the strategic vision of SpringbokIT.Team Leadership and...

  • Technology Support III

    2 months ago

    Dallas, Texas, United States JPMorganChase Full time

    Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement...

  • Lead Technology Strategist

    3 days ago

    Dallas, Texas, United States Crowe Full time

    Job Title: Senior Technology Innovator at Crowe At Crowe, we are committed to pioneering advancements in technology to elevate user engagement. We are seeking a Senior Technology Innovator who possesses in-depth expertise in LangChain, Generative AI, and agile prototyping to guide our technological initiatives and drive innovative solutions. Key...

  • Retail Technology Support Specialist

    4 days ago

    Dallas, Texas, United States Costco Full time

    Costco IT serves as the backbone of technological innovations at Costco Wholesale, a leading global retailer with operations spanning multiple countries. Our commitment to fostering a supportive and employee-centric culture has earned us recognition as one of Forbes' 8th 'World's Best Employers'. Our workplace culture is a defining characteristic that...

  • Technology Support Paraprofessional

    3 days ago

    Dallas, Texas, United States Dallas Independent School District Full time

    Job OverviewAs a Technology Support Paraprofessional, you will play a vital role in enhancing the educational experience by assisting both educators and students in utilizing various technological resources effectively.Key Responsibilities:Provide support to teachers and students in navigating computers, printers, and educational software.Collaborate with...

  • Client Support Specialist

    4 days ago

    Dallas, Texas, United States ObjectWin Technology Full time

    Position OverviewAs a Client Support Specialist, your primary responsibility will be to manage incoming inquiries from our clientele while also conducting outbound calls for follow-up and potential upselling opportunities. Your exceptional communication and active listening abilities will be crucial in delivering outstanding service to our customers.Employee...

  • Lead .NET Engineer

    3 days ago

    Dallas, Texas, United States Spero Technology Full time

    Position Overview:We are seeking a highly skilled Senior .NET Developer to join our dynamic team at Spero Technology. The ideal candidate will possess a robust background in application development, particularly within cloud environments.Key Qualifications:Minimum of 2 years of experience working with Azure technologies.At least 3 years of hands-on...

  • Technology Risk and Controls Lead

    2 months ago

    Dallas, Texas, United States JPMorganChase Full time

    Job Description Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Manager in Cybersecurity & Technology Controls, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You...

  • Lead .Net Azure Solutions Engineer

    3 days ago

    Dallas, Texas, United States Request Technology, LLC Full time

    Note: This is a permanent full-time position that does not offer sponsorship.Bonus Eligibility: This role is eligible for performance bonuses.Request Technology, LLC is seeking a highly skilled Senior .Net Product Engineer with extensive experience in Azure technologies. The successful candidate will be tasked with creating tailored business solutions...

  • Lead .NET Engineer

    3 days ago

    Dallas, Texas, United States Spero Technology Full time

    Position Overview:Spero Technology is seeking a highly skilled Senior .NET Developer to contribute to our innovative projects. The ideal candidate will possess a strong background in software development and cloud technologies.Key Qualifications:Minimum of 2 years of experience working with Azure cloud services.At least 3 years of expertise in .NET Core...

  • Lead .NET Engineer

    3 days ago

    Dallas, Texas, United States Spero Technology Full time

    Position Overview:We are seeking a highly skilled Senior .NET Developer to contribute to our innovative projects at Spero Technology. The ideal candidate will possess a robust background in application development and a passion for cloud technologies.Key Qualifications:Minimum of 2 years of hands-on experience with Azure cloud services.At least 3 years of...

  • Lead .NET Engineer

    3 days ago

    Dallas, Texas, United States Spero Technology Full time

    Position Overview:We are seeking a skilled Senior .NET Developer to contribute to our innovative projects at Spero Technology. The ideal candidate will possess a strong background in software development and cloud technologies.Key Qualifications:Minimum of 2 years of experience working with Azure cloud services.At least 3 years of hands-on experience with...

  • Lead IT Support Specialist

    3 days ago

    Dallas, Texas, United States Vaco Full time

    Senior Service Desk Technician with Azure ExpertisePosition OverviewVaco Technology is actively looking for a Senior Service Desk Technician for a contract-to-hire opportunity. This role requires a strong presence in the IT infrastructure landscape, focusing on network management, server administration, security protocols, and business continuity...

  • Client Success and Technical Support Lead

    3 days ago

    Dallas, Texas, United States Litigiven LLC Full time

    Job Posting: Client Success and Technical Support LeadLocation: Dallas, TX (Onsite)About Litigiven: Established in 2022, Litigiven is an innovative technology firm based in Texas, transforming the legal sector with cutting-edge AI solutions. Our goal is to empower legal practitioners with accurate, data-driven insights that enhance their decision-making...

  • Lead IT Support Specialist

    2 days ago

    Dallas, Texas, United States Vaco Full time

    Senior Service Desk Technician with Azure ExpertisePosition OverviewVaco Technology is actively seeking a Senior Service Desk Technician for a long-term engagement. This role involves providing comprehensive support for IT infrastructure, including networking, server management, security protocols, storage administration, and ensuring business continuity...

  • Lead Information Technology Analyst

    3 days ago

    Dallas, Texas, United States PriceSenz Full time

    Job Title: IT Business AnalystLocation: Dallas, TXJob OverviewWe are in search of a Senior Business Analyst with a minimum of five years' experience in crafting business functional requirements for technology-driven projects. The role involves thorough documentation, conducting gap analyses, and applying methodologies such as Waterfall and Agile. The...

  • Technical Support Specialist

    3 days ago

    Dallas, Texas, United States New York Technology Partners Full time

    Position OverviewWe are seeking a Technical Support Specialist to join our dynamic team at New York Technology Partners. This role is essential in providing top-notch support and solutions to our clients.Key ResponsibilitiesProgramming Skills: Proficiency in coding languages such as Java and Python is required. You will be responsible for debugging API calls...

  • Lead .NET Software Engineer

    3 days ago

    Dallas, Texas, United States Spero Technology Full time

    Position Overview:We are seeking a highly skilled Senior .NET Developer to join our dynamic team at Spero Technology. The ideal candidate will possess a robust background in application development, particularly in cloud environments.Key Qualifications:Minimum of 2 years of experience working with Azure technologies.At least 3 years of hands-on experience...