Senior Global Benefits Client Manager

1 month ago

Chicago, Illinois, United States Mercer Full time

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees — whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client's current and future needs through a lens of innovation and impact and every idea and solution we offer.

This position is a hyrbid role to work out of our Mercer Chicago office.

Senior Global Benefits Client Manager

What can you expect?

  • The Senior Global Benefits Client Manager will be responsible for the overall delivery of Global Benefits services provided to our clients
  • The role is critical to our strategy to grow our Global Benefits Management (GBM) book of business as well as retain our GBM clients
  • Growing our GBM practice is a key initiative for Mercer's leadership team and will have the attention and spotlight of our Senior Executives

What is in it for you?

  • We are the global front-runner in the human resources consulting
  • As part of Mercer, we offer top-notch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets - core benefits coverage starting Day 1
  • We attract a diverse mix of talents from all over the world and our culture serves as a powerful reflection of this. We are a family of exceptionally talented colleagues who thrive on creativity, forward-thinking and giving back. We are a global workforce energized and united by a common purpose: making a difference in the moments that matter – for our clients, our communities and our world. Our people feel confident to succeed here because they can truly be themselves. We embrace, encourage and advance diversity –including diversity of background, experience, thought and opportunity

We will count on you to:

  • The GBM Client Manager will support and contribute to the strategic selling process including participating in finalist meetings and other sales presentations as the GBM subject matter expert
  • Oversee the implementation of large GBM appointments, which will include ensuring local brokerage appointments are executed for insured benefits in all countries covered under the GBM platform
  • Ensure client satisfaction with underlying ongoing GBM services, which will include ensuring local services are delivered in accordance with global mandates
  • Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a GBM appointment
  • Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives while offering optimal cost-effective solutions
  • Execute clients' ongoing global benefit strategy, as well as execute global benefit financing strategy, through pooling, captives, global insurance programs etc. as determined by the client

What you need to have:

  • BA/BS degree
  • Experience with global health and benefits in a consulting environment
  • Minimum of 5 years of relevant work experience in the field of global health and benefits
  • Meticulous attention to detail
  • Ability to prioritize and manage multiple projects simultaneously

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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