Technical Adoption Engineer

If interested, please apply here:

Onsite Hybrid in San Jose, CA

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

About Cisco Spaces

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by leveraging their existing Cisco infrastructure.

About the Role

As a Customer Demo Engineer, you will be pivotal in ensuring our customers can understand, experience, and derive value from their Cisco Spaces subscription. Your role involves close collaboration with various teams to deliver exciting demos, setting up and maintaining labs to replicate customer environments, and engaging with ecosystem partners to establish test environments for their devices and applications in support of our customer use cases. You'll also build comprehensive documentation and conduct training sessions to ensure platform and use case adoption among our customers.

Responsibilities

• Product Use Case Transformation: Understand product use cases and transform them into compelling demonstrations and narratives to increase customer adoption of Cisco Spaces
• Cross-Functional Collaboration: Cultivate strong collaboration with engineering, designers, product managers, and sales to deliver demos that align seamlessly with product messaging.
• Lab Setup and Maintenance: Setup and maintain labs that can be leveraged by product managers, TMEs, adoption engineers, and support for customer support and customer demos.
• Feature Validation and Implementation: Work closely with engineering and product teams to validate bug fixes and customer improvements as per defined specifications. Validate features delivered against customer requirements to ensure quality and functionality. Draft reference architecture for successful product adoption.
• Setup Activities: Take a proactive approach to practical setup activities, engaging with partners and establishing test environments to facilitate device and application testing for customers.
• Technical Collateral Creation: Build and maintain comprehensive technical collateral for both internal and customer-facing purposes, including presentation decks, videos, setup, and configuration guides.
• Engagement with Technical Marketing Engineers: Work with TMEs across various disciplines to gain insights into Networking and Cisco platform functionalities, providing valuable feedback to improve Cisco Spaces.
• Training and Education: Train internal teams and customers to promote product understanding and adoption.
• Marketing Support: Write collateral such as datasheets, whitepapers, and case studies to support adoption efforts.
• Proof-of-Concepts: Run proof-of-concepts to demonstrate the feasibility and value of our solutions for customers.
• Sales Advisory: Advise post-sales teams on high-level designs and technical aspects of our products.

Qualifications

• Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
• 2+ years of experience in customer engineering, technical support, or demo engineering roles, with a proven track record of creating and delivering technical demonstrations.
• Foundational knowledge of enterprise networking, IoT systems, building management systems, and/or location services applications.
• Strong leadership and communication skills; capable of handling customer expectations and encouraging multi-functional collaboration.
• Proven ability to work closely with engineering teams, influencing product development and technical strategy.

We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

If interested, please apply here:

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.